Citymax Hotel Al Barsha at the Mall

The cleaning is excellent 👌. The housekeeping team was also very courteous and respectful of my schedule, always cleaning the room while I was out and making sure everything was in order when I returned. I especially appreciated the attention to detail, such as neatly arranged personal items and thoughtful touches like folded towels and turn-down service.

It was an amazing experience from the moment I stepped into the hotel.. I love the pool facility and the room was clean. 😊

The staff and their hospitality are excellent Thanks for all , best wishes and keep your attitude and your smiles as usual

The room is quite spacious, and the beds are comfortable. It would be more lovely if we had a complimentary slippers and toothbrushes.

I arrived at the hotel around 4:00 a.m., as indicated in my prior email correspondence with the property. Unfortunately, despite notifying the hotel in advance of my arrival time, my reserved room was not ready. I was instead offered a temporary room, with the assurance that I would be moved to my originally booked accommodation later in the day. Upon entering the temporary room, I was immediately struck by how different it appeared from the promotional photos used in advertisements. The images online depict bright, modern, and inviting interiors; however, the room I was given had outdated and worn furnishings, a generally dull atmosphere, and bore little resemblance to what had been marketed. Attempting to take a shower, I encountered a serious issue: the water temperature was dangerously hot, reaching a level I would describe as nearly boiling. When I brought this to the attention of the staff, I was told that it was "because of the weather." As someone who has lived in the Middle East for over 12 years, I am quite familiar with the effects of climate on plumbing and found this explanation both inaccurate and dismissive. Additionally, the shower drain was clogged, causing water to pool and flood the bathroom floor with minimal use. The bed was also uncomfortable—very firm, with only a thin layer of cushioning. Given these compounding issues, I requested a different room. I was moved, but unfortunately the second room presented similar problems. While the water temperature in this room was thankfully normal—clearly disproving the initial excuse that the extreme heat was due to the weather—the drainage issue remained. When I asked the hotel assistant about the clogged shower drain, he told me candidly that "all the rooms are like this." Throughout the stay, I found the front desk staff to be largely indifferent and unhelpful. There was no real effort to address or resolve my concerns during the stay. Due to the ongoing issues and the lack of responsiveness, I made the decision to check out early and booked a room at a nearby hotel. It was only upon checkout that the hotel manager expressed concern and attempted to remedy the situation, offering to move me to a room at another hotel within the same brand. However, by that time, I had already made alternate arrangements and felt sufficiently disappointed and put off by the experience that I declined the offer. In conclusion, my stay did not meet expectations in terms of comfort, service, or honesty in advertising. The condition of the rooms, plumbing issues, and lack of effective customer service all contributed to a very disappointing experience. I sincerely hope the hotel management takes this feedback seriously and addresses these problems to prevent future guests from having a similar experience.