I booked a family holiday through EasyJet Holidays to celebrate my mother’s 50th birthday. We selected Club Amaris in Dalaman based on the high ratings and clear information that Wi-Fi and air conditioning were included in the package. However, what followed was one of the most distressing and traumatic travel experiences we’ve ever had. Upon arrival after more than 12 hours of travel, we were ignored and spoken to rudely by the night receptionist (named Hüsnü). While we later observed him warmly greeting and helping other guests with luggage, we were met with abrupt questioning and discriminatory comments about our nationality. We were then told we had to pay for Wi-Fi and AC – something that was never mentioned on the EasyJet Holidays site. When we politely questioned this, the receptionist became verbally abusive, telling us to leave the hotel if we didn’t want to pay. His tone was threatening and aggressive – especially upsetting as we were a tired family including women and someone with a serious medical condition. The next morning, things escalated further. When we requested toilet paper (as barely any was provided in our room), we were again met with rudeness and refusal. Eventually, this same staff member followed us, banged violently on our hotel door, and shouted abuse. He even invaded personal space and made physical contact in an intimidating way. It left us genuinely afraid and unsafe. Throughout the stay, this receptionist continued to harass and intimidate us, muttering abusive language in Turkish whenever we passed by. The situation caused severe emotional distress and ruined what was meant to be a happy celebration. We trusted EasyJet Holidays, but this experience left us feeling completely betrayed. It has had lasting effects on our mental health and we would strongly urge others to avoid this hotel. No family should ever be treated the way we were – especially not while on holiday.