We are an English family, and the hotel is full of Russian and German.. evening entertainment didn't consider us, so we didn't understand anything that was being said so had to leave early most evenings. We never knew what entertainment staff were saying during the day, on the microphone so we had no clue what was going on and when. The staff in restaurant were amazing, and so friendly and spoke good English. They seemed very happy to have English people at the hotel as they never normally get any so they told us. The guests at this hotel were very rude ! Made us feel very uncomfortable Even my 6 year old kept asking why people were staring at him and nudging into him. I had to say to him don't worry, they just don't have manners like we do. My children didn't understand why it felt like everyone as in the other guests hated us because we were English. Absolutely discusting manners and behaviour from them. Luckily we only stayed 4 days.