Club Mermaid Village

We've just got back from a fantastic week here. As a person with limited mobility I struggle to walk more than 25 metres at a time. I'm giving my review with this in mind as I couldnt find any other information when I booked and looked. When we arrived after contacting several small company's about hiring a mobility scooter it wasn't possible. When we arrived we had a letter in reception from a rep called Abdullah he was very funny and helpful and explained because of the way people drive over there you'd be seen as a bad driver and it would be dangerous to use one he also advised us about some of the common scams and how to stay safe, helped us with booking a suitable excursion due to my limitations. With that said businesses and excursions offer free pick up and drop off services. We had a ground floor room 2103 our niece got stuck in the bathroom and after ringing 0 they were so quick to come and help her out. You can see from the photos the room was clean and big with plenty of storage. Theres lots of places to sit and rest when moving around site. The Turkish food is lovely when you first arrive by the end of the week though it all kind of tastes the same even with the huge variety they use alot of mint and coriander even in salads again very beautiful presented well and all salad is washed with bottled water and ice made with bottled water, the pool bar was fresh fruit salad veg, pastries, pasta and spaghetti, chicken bugers, burgers, wraps, muffins/breadbuns, french fries, meatballs. Self serve machines for Fruit juices a milk machine and and alcohol bar. Bottled water is also provided in your room if you dont want house keeping put your bottle on the doorstep and they'll replace your empty bottle for you. The entertainment we arrived late Wednesday night so didn't see anything on Wednesday on Thursday they had their turkish night and it was really good, friday they had a modern dance show, saturday we missed as you needed tickets to the beach party and we weren't sure where it was held at despite asking still didnt find out. Sunday we had an earlier night. Monday night they had a rodeo bull which wasn't the best for us, Tuesday was just kids disco from the looks of the board so we decided to go out for the evening via blue shark see my other post. Going to the entertainment and getting a drink wouldn't have been possible if I'd have travelled alone as I use crutches and the was was to far from the entertainment that said the bar staff probably would have carried it for me but I'd have needed several rests on the way there and the way back to the entertainment. Ra-keep behind the bar was always so lovely and a pleasure he personally greeted us on arrival and popped out to see us before we came home. My youngest daughter had 2 pink braids done at the hairdressers on site for 7 euros each so 14 euro all together. Drinks after 11pm are chargeable our coffee cost 2 euro each after 11pm but you can take coffee and a milk substitute with you theres a kettle in the room and bottled water you can refill with water at the self serve juice machines they have water in too. We also vape and it was accepted in any of the smoking areas in places we visited the only thing is you cant buy it from then. We were rudely woken one night by a group of men carrying on outside our room they didnt speak English but it didnt seem friendly at all it made us feel a little uneasy as there didnt seem to be any security moving them on despite them having cameras on every floor monitoring the open air corridors to the rooms. Very beautiful hotel. Even the people trying to sell you things like massages and tattoos etc all seemed very lovely even wishing us a safe journey home even though we didnt take up their services. I would advise taking more suncream than you need to as we very nearly ran out and in the on site shop it was 30 euro for a bottle of suncream 🙈. The pools were lovely and clean and the big pool had easy access steps. The small pool had a hoist you could use if you were in a wheel chair they also had ramps throughout the site. The shuttle bus to the beach only takes you so far then to access the beach you have to go down lots of steep steps then walk through a long slippy floored under pass with no where to rest at the end theres showers then you have to walk through several other hotels areas of sun loungers a water sports centre then more hotels areas of sun loungers what would take up to 10 minutes for someone more able I wasn't able to get that far to it the beach was dirty but the sea was lovely and clear once you got past where the waves crashing throws the sand up. It would be impossible to get a wheel chair to there. Also something in the pool dyes whites green when I googled to see what could be the cause its something to do with copper oxidising the way they clean the pools they are very clean they pressure wash all the floors around the pool every night while the pools clean. but remember your swimwear will turn green its better to wear darker colours or green swimwear.

Lovely hotel! A bottle of water is provided and toilet roll which is always replaced when required. Food & Drink: There was plenty of food options of all varieties including fries, spag bol, rice, pasta etc so even if there is a pick eater in your group, there should be something for them. I also found the beer was good and always served chilled. The soft drinks and water were always cold and refreshing and helped keep us hydrated. Cleanliness: Everywhere we went there was always a member of staff cleaning. The pools were always clean too. Staff: Although at times, I felt the staff seemed overworked and a little stressed, they were always courteous, polite and professional when I spoke to them. One member of Bar staff stood out for us and that was Rakip. Constantly working hard (as were all the others to be fair) but always friendly and willing to chat with us. My Wife was on crutches during our stay and if he was present when we were leaving a table, he would be straight over to assist. He even came over on our last day to wish us well. A good man! Negatives: Difficult to get sun loungers around the main pool (it didn't matter how early in the morning I got up to try and secure places, they were already taken by other people's towels) There didn't appear to be any visible security officers on site and one night there was a group of guests fighting and arguing near our room which was a little concerning. The night entertainment is quite brief but for the shows we did see, they were still good. Our room wasn't ready for us when we arrived (due to a lighting issue) so we had a long wait until we could get in. We had a late check in anyway but after travelling all day and night we were all exhausted and just wanted to get to bed so this delay was quite frustrating. We did get a free complimentary drink as an apology. As it was well after 11pm we would have been charged for this. There are a number of cats on site that try to get into your room from time to time. Although I have listed the negatives from our experience it still didn't stop us enjoying our stay and would still recommend this hotel. It was my first time in Turkey and first time abroad and I would definitely return .

My husband, children, and I stayed at this hotel in July for a family holiday — it was our first time visiting Turkey, and unfortunately, the experience was very disappointing. The staff were rude and unhelpful, and the rooms were outdated and in poor condition. We reported issues with our room, but nothing was done to address them. One of the biggest surprises was the presence of dogs and cats around the hotel, including cats in the dining area — this was not mentioned anywhere in the hotel description. The hotel also does not look like the photos shown online. If you're considering the all-inclusive option, be aware that the drink selection is very limited. The non-alcoholic drinks were overly sugary, and the overall quality was poor. Another major concern for us was that smoking is allowed throughout the hotel, which was not stated clearly. As a non-smoking family with children, this made our stay very uncomfortable. Cleanliness throughout the hotel was also well below standard. Overall, this was not the holiday we were expecting. Save your money and look elsewhere — this hotel is not worth it.