Coco Reef Resort & Spa

Rude staff, bar construction on beach when there. No service on beach. Old towels left everywhere ! Awful experience!

We have always avoided staying at the Coco Reef because of the negative feedback about it being in need of decoration etc., and based on the price we never wanted to have a disappointing holiday! BUT we decided to give it a go and had an amazing holiday! This hotel can only be described as charming and rustic with a million dollar location!! For us it even made Pigeon Point pale in comparison as we love our creature comforts and avoid places with loud pop music! It was like a picture postcard, watching the sun go down while having a drink in the Bachannal bar!! Or enjoying that amazing view while having breakfast at the Tamara Restaurant! The icing on the cake was the staff who were all very professional and polite and open to sharing a joke or two! So if you are looking for bling and miserable customer service, this is not the hotel for you! However if you are looking for a taste or slice of a tropical paradise, then you will have a fab holiday! The only minor observation is that the young lad should be allowed to show his corn rows once neat and tidy instead of hiding it under a doo rag!! There is nothing more appealing to overseas visitors than seeing local hairstyles! The rooms were also very clean, including the bathrooms!

My wife and I last stayed at Coco Reef 18 years ago. This time we were in a party of six family members. Asa group we have travelled to several Caribbean Islands but we persuaded the group to go to Coco Reef because we had a fantastic all inclusive stay there all those years ago. So:- the changes. its no longer all inclusive for all guests which caused confusion at the bar as room numbers were required at all times so staff could differentiate between those who were and were not on the all inclusive package. The resort is in need of refurbishment as some areas were looking very dated. However the good points:- we all had a magnificent holiday as the location is stunning, most of the staff were very friendly and were efficient. For example we had a problem with the AC in our room which was fixed within a couple of hours. Plenty of sun beds, food was good with a variety which was fine for all six in our group and the view from our ocean front rooms was outstanding. All together with a bit of attention to the resort itself it would be a 5star review!

This was our third visit to Coco Reef but 4th visit to Tobago, I feel like I have arrived home when we touch down. Tobago thankfully has not been spoilt by tourism so far and long may that continue. I was sad not to be welcomed back by Adrian's cheerful approach, and the rum punch, it would appear he has retired not sure I really believe that. The hotel hasn't changed since my first visit which was 2019 to Dive hence how we found it. Yes its dated and faded but that adds to some of its personality and I feel very relaxed its old and crumbly like me... You have a fantastic hospitality team Beverly, Jenelle, Jennifer, Morrisa, I cant speak highly of the team ( I cannot remember all of the names ) Michael, Fredrick, young lady's showing much interest in sharing life story's and listen to our story's in different countries. they our constantly there in the front line when we our having breakfast or lunch or the evening meals, being polite when we are not enjoy yet the same menu at lunch time which consists of lazy fast food, and the evening meal which might impress people, but didn't impress me, maybe because I live in a very multi vibrate bough in England so I get to enjoy a range of cultural food, the breakfast was very ample and lots of choices. I am allergic to fish and where as a fish eaters had lots of choices always appeared to have a fish chowder or a couple of fish chooses on both lunch and evening menus. I asked Lennox for a lentil/Daal soup sadly it arrived as brown slop and tasteless. The two best lunches whilst in Tobago was at Englishman bay, local Buss up veg curry and chicken, and the last lunch at Coco Chicken curry. Please try and put at least one local option each day on lunch and evening meal. The room was fabulous large two queen size beds, could do with better bedside lights but space was fantastic, Need to sort out bathrooms toilet really isn't easy ( raised toilet needed ) my bones are getting older and creaky we did look at one of the disabled friendly rooms and if return ( dependent on getting a fab bargain from BA ) we will request it love the garden views and the wild life that lives there, lizards gecko's birds. Did miss Kelton and his birds of prey, he was missing this year, he is such a knowledgeable young man and a proud Tobago that shine's when he talks about Tobago and places o visit. Thank you so much to the staff that work so hard in the hospitality area's they really sell Coco Reef to us holiday markers. Not forgetting the staff that tidy the rooms and keeps coco reef gardener/beach tidy maintance personal no one can fault it as in cleanliness. Sadly only say the "new director" at the weekly cocktails I would hope to return next year as I truly feel relaxed and its like home from home and the sunsets our amazing from the reception area

Initially, we were disappointed that the first impression of the resort building, was "tired", needing some TLC. As all inclusive at Coco Reef Resort, again we were surprised that still water was included, but sparkling water was not! 🤔 Red, white & rose wines, included, sparkling wine not! 🤔 Basic spirits included, cheaper branded (Gordon's gin) not.🤔 Some staff outstanding, many not quite so. 🤔. However, 2 or 3 days in, the above started to be much less important as the setting, facilities, general feel of the resort, quality of food and growing interaction with staff, made those irritations irrelevant. Swim around the Reef that surrounds the hotels beach, in total awe. It's like swimming in a tropical fish tank. The back of the Reef is even better! The beach is natural sand, chairs are plentiful, though April is pretty quiet. Service at the beachside bar is quick, friendly and decent food. The evening meals in the restaurant was of a very good quality, again with service very friendly and attentive, the same with breakfast in the same place, the quality and extensive selection was very good. Two weeks later, we were broken hearted to leave. The people of Tobago are incredibly friendly and laid back. We hired a car and travelled all the way around, it was stunning. If you forgive the irritations, you will have an unforgettable trip here. To date, it became our favourite of the Caribbean islands of the 5 others we have visited. We are already looking at options to return, and we only got home a few hours ago.