Cocoon Suites

We stayed here for our honeymoon. It was beautiful and just what we were looking for. But on our third night, we woke up covered in huge bites. We had to travel to our next location when we realized it was bed bugs. When we approached Cacoon management for compensation for the laundry we had to do to kill the bugs and the new suitcase we had to buy, their response was utterly dismissive. Despite clear evidence that we were bitten in their hotel, they refused to cover anything, not the laundry, not the suitcase, not even a gesture of goodwill, saying we could have gotten them anywhere. For a hotel that prides itself on being luxury and high end, this is beyond unacceptable. A honeymoon should be joyful, and this hotel refuses basic accountability. Avoid this place at all costs if you value your comfort, your belongings, and your sanity.

The long overnight flight to Greece then the short hop to Santorini could not have been rewarded any better than with Niky, Belli and Nit - the outstanding staff at Cocoon Suites. We met Belli at the top of the volcanic ridge where he and Nit hauled our overpacked suitcases down the cliff-side steps and stairs like Olympic champions. They are truly masters of their craft. As we arrived a bit out of breath at the Cocoon Suites office they calmly introduced us to Niky, the hotel manager. Niky was incredibly friendly and welcomed us wholeheartedly to the Cocoon Suites. She kindly explained everything that we needed to know regarding our stay. She made suggestions on where to go and what to see…and most importantly - where to eat 😋. Niky also confirmed that our candle lit dinner on our balcony was on schedule and that we had time for a nap if needed…and it was! Niky showed us to our room, the Grand Cave Suite with Jacuzzi and Sea View. Wow, what a great space. The living area would seat about 10 people, the master bedroom was very large by hotel standards with the second bedroom being a bit smaller. The bathroom was awesome with its “cave” vibe and rainfall shower. There was also a small kitchen with a refrigerator that doubled as the mini-bar. The patio/balcony was very large with tanning lounge chairs, dining table and chairs and jacuzzi. And the view…incredible! Niky also gave us two bottles of wine that we had ordered from Santorini e-shop (www.santorini.net/shop). The wine was delicious and delivery was free! Our breakfast was served by Nit every morning on our patio with a view. Anything that you need just ask Nit - he was so helpful. We were on the go after that with a catamaran cruise, wine tastings, shopping and dining. With all the things to do it was nice to have Cocoon Suites to return to. For a few days it was our home and the staff was like family.

This is the best location on the island! Absolutely unique location, incredible view, and absolute idyll. Very friendly and helpful staff, service is top notch! The hotel is new, great design, attention to detail. The view of Caldera from the room is stunning, breathtaking! Romantic atmosphere and privacy, we had the best wedding anniversary ever. Everything is top notch!

The whole experience was amazing. The suites are incredible and the staff were nice and very helpful. Our experience with the massage team at cocoon suites was absolutely incredible! Nick and Natalia are truly world-class massage therapists who went above and beyond to ensure total relaxation and comfort. Nick has an amazing ability to target deep muscle tension with precision while still keeping the experience calming and therapeutic. His professionalism and intuitive touch made it one of the best massages I’ve ever had. Natalia was my husband’s masseuse and he said she brought such a calming presence and expert technique — he left the session feeling completely renewed, both physically and mentally. Her attention to detail and genuine care really set her apart. Together, Nick and Natalia are a dream team. If you’re visiting cocoon suites, do yourself a favor and book a massage with them. You won’t regret it — they’re a major highlight of the whole experience!