Condado Palm Inn San Juan, Tapestry Collection by

From the moment I checked in at the Condado Palm Inn in San Juan (Tapestry Collection by Hilton), Jessica was absolutely amazing. She welcomed me with a warm smile, had a fantastic attitude, and was incredibly polite and helpful throughout my stay. When it was time to check out, she made the process smooth and quick. Since I had a late flight, she kindly offered to hold my bags so I could enjoy a few more hours at the beach—such a thoughtful gesture that made a big difference. Thank you, Jessica—you truly made my stay extra special. You’re wonderful!

Let me start with Pros : • Great location : steps away from the beach and accessible to all restaurants ,night life, activities, kayaking tour. • Friendly staff and very approachable front desk. • Walgreens and other stores are right across the street for basic purchases during your stay. • Amazing coffee at the cafe. • The restaurant at the hotel : Ropa Vieja Grill is wonderful with top notch food. A huge list of cons, but I would like to mention it out for any future travelers to really watch out before getting into it. • Outrageous 50$ Resort fees per day for a 3* hotel : 45$ resort fee + 5$ Convenience fee - And what we get ? For few beach chair/towels/2 bottles in room + 2 in beach (if you reach early) /crowded pool + jacuzzi and couple of bikes which we never used. The beach is right in front, but to avail the chairs , you must walk few more steps. And if you have a busy morning with activities and touring , you can't even avail this as the beach amenities stop at 5pm. Is 50$ even work the resort fee for a 3* ? If bfast was included, then this would have made a little sense. • Noise! Noise! Noise! A big issue, even on the 12th floor. You are right on Ashford, in weekends the streets are really busy till 1am, you hear honking, motor bike, partying noises the whole night. If you are a light sleeper, you can never sleep. Front desk was generous to offer some ear plugs. • Only one elevator works, and the noise is something.. you hear this continuous annoying noise the whole day and night making it impossible to sleep. Though the manger offered me a change of room, I didnt have enough time to repack and move. • Huge waiting at the cafe during bfast hours. If you have somewhere to go, it takes forever. There are other bfast options nearby, I would recommend that. • The bed gave me a back pain every morning. So, all in all, it’s a good hotel if you go with the least expectation and are fine to lose your sleep the entire vacation after spending all the money !!!

Francisco was simply amazing and extremely helpful. He was very professional and accommodating. He made our first visit here to San Juan relaxing and worry free. Our room was perfect and all recommendations were on point! The beach front was literally across the street. Location was close to all necessities and great food options.

With just a one block walk to the beach and a Walgreens right across the street, the Inn is in a good location. Later evenings and weekends definitely find a younger, noisier crowd in the neighborhood. Some of the street noise works its way into the rooms. (I was on the 9th floor, facing north.) It was convenient having the parking lot adjacent to the Inn. The restaurant was decent, but missing was the advertised omelet station and menus in the evening. (A QR code was the only way to learn what was being served.) The room ... a king with a small sofa bed ... was fine, but tight in places. Opening the drawers in front of the bed blocked movement. A luggage rack was missing, and there was no high pole in the closet for anything long. While you can open the door to the "balcony," there is no possibility to sit or even stand outside. The best place to relax outdoors is found poolside. Amid erratic electrical service across San Juan, the Inn held its own. There was never a loss of light or air-conditioning. It was a bit odd, however, to have a light bulb missing from the bedside lamp. Kudos go to the staff. Carlos and his colleagues at the front desk, along with the crew in the restaurant, were friendly and helpful and responsive and engaging. They are the best feature of a stay at the Inn.

Hotel staff was nice and friendly. The location of this hotel was so perfect. So close to the beach, and restaurants. Clean room and pool area 24 hours love it!!!! I recommend this hotel, it’s also family friendly and a nice little breakfast coffee shop downstairs in the lobby area.