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Conrad Tulum Riviera Maya

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 809 reviews

1 / 85

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Official Description

A SANCTUARY OF WONDER ON THE COAST OF RIVIERA MAYA Among the mangroves of the magical Riviera Maya, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance. Seek serenity in our luxury spa and uncover your sense of wonder in our resort with five pools, 11 restaurants and magnificent views. The nearest airport, Cancun International Airport (CUN), is 96 kilometers away. Contact our concierge to arrange transportation for your arrival. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Ka'an Biosphere Reserve as well as shops and restaurants.

Amenities

  • Diving
  • Fitness
  • Billiards
  • Sauna
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Parasols
  • Kids’ club
  • Entertainment
  • Game room
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire

Room Prices & Availability

Rooms

1 / 11

Suite 1 Bedroom Governors Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Twin Tropical View Guestroom With 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 8

Twin Ocean View Guestroom With 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units) or Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Ocean View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Suite Ocean View Suite With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Living room : 1
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Partial Ocean View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Hairdryer
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Twin Partial Ocean View Guestroom W/ 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Mobility Accessible W/ Roll In Shower

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Wheelchair-accessible
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Suite 1 Bedroom Presidential Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 186
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 8

Suite Tropical View Suite With King Bed

Facilities

  • Living room : 1
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Family Suite-2 Bedrooms - 1King Bed - 2Dbls

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 6

Double Tropical View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Suite Three Beds

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Suite Two Bedrooms

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 349
  • Number of floors (main building) : 3
  • Double rooms : 122
  • Suites : 33

Conrad Tulum Riviera Maya is booked in hotel categories: Business hotels, Hotels with charm, Green Hotel, Hotels with spa and Family hotels.

Facilities

Most popular facilities

  • Diving
  • Fitness
  • Billiards
  • Sauna
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Parasols
  • Kids’ club
  • Entertainment
  • Game room
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire

Amenities and services

  • Wheelchair-accessible
  • Car park* 25 USD Per unit/night
  • 24-hour reception
  • Check-in hour from 15:00:00
  • Check-out hour to 12:00:00
  • Late Check-out*
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Valet parking*
  • Room service*
  • Laundry service
  • Day-care centre*
  • Babysitting service*
  • Multilingual staff*
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector*
  • Hotel safe
  • Currency exchange facilities
  • Lift access*
  • Terrace
  • Concierge
  • Gym
  • Luggage room*
  • Dining area
  • Private beach area
  • Bikes available
  • Towels and bed linen*

Activities

  • Diving*
  • Fitness
  • Billiards*

Health and beauty

  • Sauna*
  • Hot tub*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Meeting room
  • Projector*
  • Printer*
  • Business centre*
  • Audio-visual equipment rental*

Restaurant service

  • Café*
  • Bar*
  • Restaurant : 11
  • Non-smoking area
  • Poolside snack bar*
  • Show cooking
  • Air conditioning in Restaurant
  • 24h dining café

Entertainment

  • Parasols
  • Kids’ club
  • Entertainment programme for children
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony

Meals

  • Breakfast
  • À la carte dinner*
  • Breakfast and dinner*
  • Snacks*

Tripadvisor Reviews

Tripadvisor traveller rating

809 reviews

Traveller rating

Excellent
671
Very good
46
Average
30
Poor
18
Terrible
44

Rating summary

Sleep Quality4.7
Location4.6
Rooms4.7
Service4.6
Value4.2
Cleanliness4.7

Recent Tripadvisor reviews

614bradt

 

Exceptional Service from Ricardo and Isreal at the Conrad Tulum

31 May 2025
Exceptional Service from Ricardo and Isreal at the Conrad Tulum We had a fantastic stay at the Conrad Tulum, and a big part of that was thanks to Ricardo at the concierge desk. From the moment we mentioned we were interested in golfing, Ricardo went above and beyond to ensure we had the best experience possible. He promptly connected us with the golf associate, helped secure tee times, and even arranged a hotel-affiliated discount—something we hadn’t expected but truly appreciated. Thanks to Ricardo’s thoughtful and proactive service, we enjoyed a great round on the 9-hole course and were so impressed that we returned the next day to play the full championship course. His recommendations were spot-on, and his warm, professional manner made us feel genuinely cared for. Ricardo is a wonderful ambassador for the Conrad brand—his dedication and enthusiasm truly elevated our trip. We’re incredibly grateful for everything he did to make our stay so memorable. During our stay, one of the standout experiences was dining at Kengai Restaurant. The food was incredible, but what truly made the evening memorable was the outstanding service we received from Israel. From the moment we were seated, he was exceptionally kind, attentive, and hospitable. He took the time to walk us through the menu and gave us fantastic recommendations — every dish he suggested was spot on and absolutely delicious. Israel's warmth and professionalism added a personal touch that elevated the entire experience. He genuinely made us feel welcome, and we won’t forget his contribution to making our visit so special

jamessR5192MO

 

Fourth Stay and Counting

31 May 2025
We were warmly welcomed back for our 4th stay at our home at the Conrad Tulum. I am Lifetime Diamond member and this is one of my favorite locations. The property is obviously lovely but the reason we continue to return is because of the friends that we have made. We developed a heartfelt connection with Itzel during our first stay, and she is one of the primary reasons that we continue to return to the Conrad Tulum. Itzel takes excellent care of us and her handwritten notes are the best. It was a joy to reconnect with so many of the friendly faces. Bianca and Macarena, from the front office are always willing to help. Daniela and her team at the Ceiba Club are always outstanding. Mishel and Lucio always welcomed us warmly each time we entered. We had the pleasure of meeting Areli and Jessica this visit. Although Alejandro, Hector, and Gabriel have moved onto other onsite restaurants, we were able to see them during our stay. We did the Agave testing with Hector at Chalk Bar and it was excellent. The breakfast at Arbolea is top notch and there pancakes are delicious. Our friend Tania Olvera is truly awesome. She remembers where we like to sit, and what we typically drink. Tania always provides great recommendations on local dishes each morning. She always makes us feel at home and we love hearing how her daughters are doing. Mr. Corbin stopped by one morning at breakfast and it was great to catch up with him. He leads a very talented, kind, and hard-working group of team members that value creating memorable customer experiences. The Conrad Tulum has assembled one of the most impressive collections of young high potential candidates that I have seen worldwide. Thanks to Hector, Tania, Daniela, and Itzel for you acts of kindness on our day of departure. We hope to return soon and bring other family members with us. Itzel you always help orchestrate a world class stay for us and we appreciate everything and wish you many blessing until our next visit. Thank you again to the entire Conrad Tulum team!!!

kathleenbA4264PM

 

Conrad Tulum

31 May 2025
Kids Club goes above and beyond expectations! My kids are 3 & 5 and wanted to go to the Kids Club everyday. Shamara, Ivette, Ruth, Rocio, Angie and Jose are great!! Cenotes in the morning and kids club in the afternoon can’t be beat. - Brooks Family

Tripadvisor Overview

Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.

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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return