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Conrad Tulum Riviera Maya

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 852 reviews

1 / 85

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Official Description

A SANCTUARY OF WONDER ON THE COAST OF RIVIERA MAYA Among the mangroves of the magical Riviera Maya, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance. Seek serenity in our luxury spa and uncover your sense of wonder in our resort with five pools, 11 restaurants and magnificent views. The nearest airport, Cancun International Airport (CUN), is 96 kilometers away. Contact our concierge to arrange transportation for your arrival. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Ka'an Biosphere Reserve as well as shops and restaurants.

Amenities

  • Diving
  • Fitness
  • Billiards
  • Sauna
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Parasols
  • Kids’ club
  • Entertainment
  • Game room
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire

Room Prices & Availability

Rooms

1 / 11

Suite 1 Bedroom Governors Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Twin Tropical View Guestroom With 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 8

Twin Ocean View Guestroom With 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units) or Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Ocean View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Suite Ocean View Suite With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Living room : 1
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Partial Ocean View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Hairdryer
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Twin Partial Ocean View Guestroom W/ 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Mobility Accessible W/ Roll In Shower

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Wheelchair-accessible
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Suite 1 Bedroom Presidential Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 186
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 8

Suite Tropical View Suite With King Bed

Facilities

  • Living room : 1
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Family Suite-2 Bedrooms - 1King Bed - 2Dbls

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 6

Double Tropical View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Suite Three Beds

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Suite Two Bedrooms

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 349
  • Number of floors (main building) : 3
  • Double rooms : 122
  • Suites : 33

Conrad Tulum Riviera Maya is booked in hotel categories: Business hotels, Hotels with charm, Green Hotel, Hotels with spa and Family hotels.

Facilities

Most popular facilities

  • Diving
  • Fitness
  • Billiards
  • Sauna
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Parasols
  • Kids’ club
  • Entertainment
  • Game room
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire

Amenities and services

  • Wheelchair-accessible
  • Car park* 25 USD Per unit/night
  • 24-hour reception
  • Check-in hour from 15:00:00
  • Check-out hour to 12:00:00
  • Late Check-out*
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Valet parking*
  • Room service*
  • Laundry service
  • Day-care centre*
  • Babysitting service*
  • Multilingual staff*
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector*
  • Hotel safe
  • Currency exchange facilities
  • Lift access*
  • Terrace
  • Concierge
  • Gym
  • Luggage room*
  • Dining area
  • Private beach area
  • Bikes available
  • Towels and bed linen*

Activities

  • Diving*
  • Fitness
  • Billiards*

Health and beauty

  • Sauna*
  • Hot tub*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Meeting room
  • Projector*
  • Printer*
  • Business centre*
  • Audio-visual equipment rental*

Restaurant service

  • Café*
  • Bar*
  • Restaurant : 11
  • Non-smoking area
  • Poolside snack bar*
  • Show cooking
  • Air conditioning in Restaurant
  • 24h dining café

Entertainment

  • Parasols
  • Kids’ club
  • Entertainment programme for children
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony

Meals

  • Breakfast
  • À la carte dinner*
  • Breakfast and dinner*
  • Snacks*

Tripadvisor Reviews

Tripadvisor traveller rating

852 reviews

Traveller rating

Excellent
706
Very good
51
Average
30
Poor
20
Terrible
45

Rating summary

Sleep Quality4.7
Location4.6
Rooms4.7
Service4.6
Value4.2
Cleanliness4.7

Recent Tripadvisor reviews

Ignaciodmm

Madrid

Absolutely stunning hotel in Tulum

31 Aug 2025
The Conrad Tulum Riviera Maya is an exceptional hotel, offering thoughtfully designed facilities. The variety and quality of its restaurants are equally impressive. During my stay, I had the pleasure of interacting with several team members, all of whom were very attentive and helpful. I would especially like to recognize Joshua from Author, Mauricio at breakfast, and Adriana from sales. Thank you!

sophiasQ9127SS

 

Amazing resort and exceptional service!

31 Aug 2025
We had an amazing trip at this beautiful resort! A big thank you to Jesús, our incredible server by the pool. His hospitality was truly above and beyond—always attentive, friendly, and thoughtful. He even surprised us with a special drink served in a pineapple, which was such a fun and memorable touch! Also, a shout-out to Hector, one of the talented bartenders we met at several spots around the resort. His drinks were always delicious and personalized.

L3293JIaustinr

 

Incredible service

31 Aug 2025
We had an incredible stay! We don’t usually repeat hotels, but we had such a great time in 2023 that we decided to come back and stay longer this time. The service was incredible! Jesús took good care of us at both Chriniguito Carbón and Crudo and while everyone was great, he went above and beyond! He was always bringing us drinks and snacks even before we asked. The best was a special gift he made for my wife with a coconut styled by him with a piña colada inside!

kah842

 

Nice upscale hotel, good food, needs more activities.

31 Aug 2025
Great hotel and the food was pretty good for all-inclusive dining. The steakhouse and Mexican restaurants were our favs. We took the enclave upgrade and it made things easier, namely: didn’t have to rely on golf cart transport bc we were close enough to walk to lobby; we had first come/first serve access to cabanas at exclusive pools which was huge; the personal concierge was very helpful (thank you Gerardo). There activities were limited. Apparently the kayak and SUP vendor is no longer there so even though the equipment was available, it wasn’t usable. We left the premises on two days for snorkeling and Cenotes. We also wanted to see the town and get a change of scenery. The beach was large enough but nothing elaborate! We are hoping to go back!

dianafI7029QE

 

Amazing place

31 Aug 2025
This Hotel is amazing! The service from all the staff is excellent, the food is great, and our kids loved the kids club. Mariana from Kids Club is fantastic. Highly recommend!

Tripadvisor Overview

Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.

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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return