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Conrad Tulum Riviera Maya

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 963 reviews

1 / 85

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Official Description

A SANCTUARY OF WONDER ON THE COAST OF RIVIERA MAYA Among the mangroves of the magical Riviera Maya, ancient roots and a future-focused commitment to sustainability blend in a mesmerizing dance. Seek serenity in our luxury spa and uncover your sense of wonder in our resort with five pools, 11 restaurants and magnificent views. The nearest airport, Cancun International Airport (CUN), is 96 kilometers away. Contact our concierge to arrange transportation for your arrival. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Ka'an Biosphere Reserve as well as shops and restaurants.

Amenities

  • Diving
  • Fitness
  • Billiards
  • Sauna
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Parasols
  • Kids’ club
  • Entertainment
  • Game room
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire

Room Prices & Availability

Rooms

1 / 11

Suite 1 Bedroom Governors Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Twin Tropical View Guestroom With 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 8

Twin Ocean View Guestroom With 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units) or Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Ocean View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Suite Ocean View Suite With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Living room : 1
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double Partial Ocean View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Hairdryer
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Twin Partial Ocean View Guestroom W/ 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Mobility Accessible W/ Roll In Shower

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 47
  • Wheelchair-accessible
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Suite 1 Bedroom Presidential Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 186
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 8

Suite Tropical View Suite With King Bed

Facilities

  • Living room : 1
  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Family Suite-2 Bedrooms - 1King Bed - 2Dbls

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 6

Double Tropical View Guestroom With King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 505
  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Suite Three Beds

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Suite Two Bedrooms

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Bathroom : 1
  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 349
  • Number of floors (main building) : 3
  • Double rooms : 122
  • Suites : 33

Conrad Tulum Riviera Maya is booked in hotel categories: Business hotels, Hotels with charm, Green Hotel, Hotels with spa and Family hotels.

Facilities

Most popular facilities

  • Diving
  • Fitness
  • Billiards
  • Sauna
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Parasols
  • Kids’ club
  • Entertainment
  • Game room
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Car hire

Amenities and services

  • Wheelchair-accessible
  • Car park* 25 USD Per unit/night
  • 24-hour reception
  • Check-in hour from 15:00:00
  • Check-out hour to 12:00:00
  • Late Check-out*
  • Wi-fi
  • Car hire*
  • Transfer service*
  • Valet parking*
  • Room service*
  • Laundry service
  • Day-care centre*
  • Babysitting service*
  • Multilingual staff*
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector*
  • Hotel safe
  • Currency exchange facilities
  • Lift access*
  • Terrace
  • Concierge
  • Gym
  • Luggage room*
  • Dining area
  • Private beach area
  • Bikes available
  • Towels and bed linen*

Activities

  • Diving*
  • Fitness
  • Billiards*

Health and beauty

  • Sauna*
  • Hot tub*
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Meeting room
  • Projector*
  • Printer*
  • Business centre*
  • Audio-visual equipment rental*

Restaurant service

  • Café*
  • Bar*
  • Restaurant : 11
  • Non-smoking area
  • Poolside snack bar*
  • Show cooking
  • Air conditioning in Restaurant
  • 24h dining café

Entertainment

  • Parasols
  • Kids’ club
  • Entertainment programme for children
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Wi-fi
  • TV
  • Safe
  • Balcony

Meals

  • Breakfast
  • À la carte dinner*
  • Breakfast and dinner*
  • Snacks*

Tripadvisor Reviews

Tripadvisor traveller rating

963 reviews

Traveller rating

Excellent
801
Very good
54
Average
35
Poor
27
Terrible
46

Rating summary

Sleep Quality4.7
Location4.6
Rooms4.7
Service4.6
Value4.2
Cleanliness4.7

Recent Tripadvisor reviews

laceyn2023

 

We loved this spa experience

30 Apr 2026
Laura and Dalia were so wonderful. My husband and I had a couples massage and left feeling so relaxed. All of the staff were so helpful. We had an A++ experience

andrewkP9632JW

 

Great kids club

30 Apr 2026
My sone and his cousins had a really fun time at the kids club every day!! The staff there were so wonderful!

B718AErobr

 

Paradise in Tulum

30 Apr 2026
Amazing experience for our family of four. Staff are the best and the kids club was amazing. Will be back next year!!

U2129ECseanc

 

4th time and it never disappoints!

28 Feb 2026
Our 4th stay at Conrad Tulum was nothing short of incredible—an easy 5 stars across the board. From the moment we arrived, the staff made it clear that this place is truly special. Every single person—from the butlers to the bartenders, restaurant servers, and housekeeping—went above and beyond to make us feel welcome, comfortable, and genuinely cared for. The food and drinks were consistently excellent and very reasonably priced, especially for a resort of this caliber. Every restaurant delivered, Autor(Michelin Star), Ultra mar bar and the breakfast experience are next level—absolutely exceptional (and even better if you book through AmEx and get it included). We were especially blown away by some standout team members who made our trip unforgettable. Emmanuel at Autor was a phenomenal waiter—he took such thoughtful care of us and our baby boy, and somehow always had a special surprise waiting each time we dined there. Yobani at breakfast treated us like family and even gave us a handwritten letter on our last day, which meant so much. Daniel, our butler, was incredibly kind and thoughtful. He gave our son a brand-new toy truck (which he still plays with!) and even hand-painted a beach rock personalized for our family—such a meaningful touch. Sergio kept our room absolutely spotless every day; it was always sparkling when we returned. The beach experience was just as amazing. Gerardo took fantastic care of us right on the sand and served some of the best drinks we had all trip. Jorge and Jesus were also exceptional, always attentive whether we were at the pool or beach. Speaking of drinks—the beach bar (ultra mar - yes, the one from the Hilton commercial) is stunning. I found myself there most nights enjoying the live music and the incredible atmosphere. The bartenders made it even more special. The Jefe (I can’t remember his name right now but it started with a G, maybe Gigorgano?) and Abraham treated me like family and introduced me to a variety of Mexican spirits I’d never tried before. It was such a fun and memorable experience. They were very knowledgeable and provided nice pours all night. Very fun! The beaches themselves are immaculate, with crystal-clear, calm water in a beautiful private cove. The gym is well-equipped, and every corner of the resort feels thoughtfully designed and maintained. There are so many wonderful people I’m probably forgetting to mention, but that just speaks to how consistently amazing the entire team is. This is hands down our favorite resort in Mexico—we’re already looking forward to coming back. Could not recommend it more!

paulasG8843UO

Rotterdam, South Holland Province

Unforgettable all

31 Mar 2026
From the check in to the check out we got an unbelievable experience. All the personnel very kind and attentive special our concierge Mijael. 5 stars to Autor. The

Tripadvisor Overview

Experience the magic of Tulum with views of the ocean from every room and suite, approximately an hour drive from Tulum International Airport, and a two hour from Cancun International Airport. Uncover your sense of wonder in our resort with five pools, 11 restaurants, and magnificent views. Our personalized concierge can help you unwind or fill your day with beach activities, spa treatments, and excursions to nearby attractions. Tulum is a Magical Town with an eco-chic atmosphere that provides a spiritual and relaxing sensation. Tulum city center, underwater caves, amusement parks, and more are all within 30 minutes. The ultimate place for an unplugged beach vacation, explore historic ruins and the Sian Kaan Biosphere Reserve, as well as shops and restaurants. Enjoy beautiful white-sand beaches, lagoons, cenotes, and caverns that show the beauty of nature in all its splendor.

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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return