Let's start with the fact that this hotel definitely does not deserve 5 stars DECOR – The hotel has a very nice boho-style decor that creates a pleasant atmosphere. The lighting is warm and subtle. STAFF – Only a few members of staff were friendly and welcoming with a smile on their face. The rest gave the impression they were working there against their will. Most of the staff either ignored guests or answered questions briefly without any extra input, so you had to drag every sentence out of them. DRINKS – The drinks were good. Unfortunately, the staff couldn't help but make faces or comments when I asked for a drink without ice. CAR RENTAL – The car rental experience was smooth and pleasant. The lady was extremely nice and helpful. ROOMS – The rooms were very clean upon arrival, and the cleaning ladies were lovely. However, a big downside was that the bed linen wasn’t changed during the cleanings. It was only replaced after six days when we removed it ourselves to hint at the staff. The beds were uncomfortable, as they were just two singles pushed together. ATTRACTIONS – No one informed us about daily activities like yoga or meditation, or how to sign up for them. Evening entertainment was fine, and the musicians made an effort to engage the audience, but unfortunately, the repertoire was clearly tailored to British tastes. POOL – Two unheated pools kept in very good condition. However, the sun loungers were very uncomfortable. FOOD – Unfortunately, it was a complete disaster. While breakfasts were okay because you could choose what you wanted from a buffet (bread, vegetables, cheeses, hams, eggs, yogurts, cereals, sweet rolls, etc.), lunches and dinners were clearly made with the cheapest ingredients, often tasting like they had been reheated or defrosted. The dishes were bland, with no spices or herbs – surprising, considering it’s supposed to be Greek cuisine, which my husband and I both love and frequently enjoy when visiting different parts of Greece. The worst part was that the food tried to present itself as upscale and exclusive, but it was very misleading. (Guanciale was just cheap ham, graviera was regular yellow cheese, and the “beef gyros” was minced meat like from a fast-food stand.) The sauces were from bottles or powder mixes and resembled jelly more than anything. The menu was clearly created for British tourists, with a focus on pasta and pizza. Our visit to the on-site Campiello restaurant was also disappointing – it was essentially the same food as served at Cantina, just presented more nicely. VALUE FOR MONEY – Unfortunately, this hotel does not deserve its 5-star rating at all. My husband and I have stayed in 2- and 3-star hotels, cheap Airbnb rooms, and true 5-star resorts – and honestly, this was our worst hotel experience. Even in lower-standard accommodations, the food, service, entertainment, and atmosphere were better – not to mention the incomparable standards we experienced at proper 5-star hotels. Unfortunately, the stay was not worth the price. We felt unwelcome and misled by the beautiful photos online. 90% of the guests are British, many of whom behave loudly and without manners – but of course, they are still treated better by the staff. We do not recommend this hotel.