Coral Level at Iberostar Selection Cancun

I thought I posted a review in April, but I do not see it.. 6th visit, had a lot of fun until we didnt... I will give 3 stars, but would have had 5 otherwise... 3 stars for me is a fail. I will only go to resorts I can give a 4 or 5. My wife was treated very poorly by GUS at the buffet area for lunch. Not sure if he works there anymore. I was watching from the side when this was happening right before I joined my wife. They would not serve her and she sat there for 5 minutes - zero service. No clue what she did wrong, but they thought it was pretty funny.. I never forget bad service. We liked this resort, (we "did" like it) it is fun, compact, and everything is very close by. All the entertainment and bar staff are exceptional, and I appreciate the handling of our problem by Fernanda. She was very professional. Jasmin, the area manager had no idea how to handle the problem. She did nothing... it was only after Fernanda got involved that something happened. Needless to say, we have decided to move on, and are now thoroughly enjoying the Majestic Elegance in Costa Mujeres.. 2 visits so far this year. .. We travel 7 to 8 times per year. Not sure if we would ever go back again to Coral in Cancun.. We are going to try the Joia in Paraiso next. Iberostar is a good brand overall, and we have about 32 visits at various locations so far.. Majestic elegance is very good. if you want to try something different, it is just north of Cancun. Very good quality of everything overall. See my review of it under my profile.

It doesn’t get better than the Mexican Hospitality. We have visited this hotel 3 times in the last 5 years and the thing that is the most consistent is the staff. In general they are all great and always eager to ensure you are having the best time. This trip we would like to mention SABY, our waitress, and SANTIAGO the pool bartender. They truly are amazing, always in the great mood, with a smile and incredibly attentive. Also would like to mention ITZEL from The iberostar Club services. She was extremely attentive, understanding and sure knows how to put customers’ needs first. Thank you 🙏🏻

The Good You have access to the main hotel with lots of restaurants. We found the main hotel to have excellent service. Great food. Good wine selections. People at the main hotel. We’re having a good time and had really good behavior. Staff was friendly and helpful. Resort was clean and well-maintained. The steakhouse, the hibachi restaurant were highlights. The Italian restaurant was also good and the buffet was excellent. Housekeeping service was exceptional. Friendly and attentive and clean the room several times during the day even without a request. Bartenders at most of the bar were very good. Drink selections were good. Selections of snacks in the mini bar are a nice touch. Also having some juice available in the mini bar in addition to Coke and beer is a nice touch. Also like the interim coffee machine, even though the first one had to be replaced. Common areas of the hotel were immaculate throughout the entire stay. Food selection at the buffets were great. Especially at the main buffet. Lots of great Mexican food selections. Love that they had the Mexican coffee and the Mexican hot chocolate. Love that they had tortillas and Chilaquiles. Lots of nice charcuterie, including smoked salmon, that was very fresh. Bakery selections in the morning are incredible. Lots of different kinds of bread. Several types of salads. Fruit selection was generous. Big pieces of fresh fruit, including cantaloupe, watermelon, apples, pineapple, papaya, and even rambutan and star fruit. The bad. The Coral is basically adults only and unfortunately, it’s the carnival cruise line of all inclusive hotels.IYKYK. Not a quiet or tranquil location. They have people on the public address system at the pool pretty much nonstop. It’s never quiet. Even at the ocean, you can’t hear the waves. It’s just constantly loud. People bring their own radio to the pool and compete with the DJ so you’ve got multiple sources of music. Heard a lot of hip-hop with lots of profanities and lots of the N-word. If you want a pool chair, you’re going to need to arrive at the pool before 7 AM or they will all be taken. Staff never picks up a towel so all the chairs seem to be occupied. People are not just having a good time. They are completely drunk. At 8 AM you’re finding people that are fall down drunk. Saw a guy at 8:30 request four shots of tequila in one glass. Another guy was walking around with a bottle of patron tequila at 9 AM and stumbling. Was shocked at how loud and obnoxious people were. Buffet at the Coral side was terrible. Service was dreadful. At least three times I went to the egg station or the grill station and have them give my food away to another customer while I went to go get a few side dishes. Was told I had to go up to the coffee bar one floor up in order to get a coffee in the morning. Turned out that wasn’t true but that’s what I was told and I did what they said. Waffles and pancakes seem to have been made a day before. You could crack them in half if you Folded them. They were crispy not soft and cold. While English seems to be spoken at the selection side of the resort, almost no one spoke anything other than Spanish at the Coral side. We basically gave up eating at this buffet and just went over to the larger one at the main hotel, which had fresher, food, better service, and a friendly atmosphere. The ugly. The hotel rooms are beautiful, but the maintenance is a problem. Heard people constantly talking to the front desk and the concierge about maintenance issues. Safe battery went out on us two times. Fixtures in the shower and the bathtub were broken. Shampoo and soap bottles must be the original because the pumps don’t really work And need to be replaced. Had trouble with the phone in the main room by the bed. TV controls are not obvious so it appears there’s only two channels available on the TV and you have to press other buttons just to get to a television set up. They have some nice advanced lighting Features in the room, but they do not explain these to you when you check in and there’s nothing in the room that explains what they are and how they work.

The staff was great from the front desk to the concierge all the way down to the pool bar everybody here was absolutely fantastic