Coral Level at Iberostar Selection Cancun

I recently stayed 8 nights coral level (May 1-9) We are Iberostar lovers and frequent Iberostar Joia every year in Sept for 2 weeks at a time. Also want to add we have visited paraiso complex and stayed at all through DelMar- Maya. Been going for the past 10 years. As far as Coral goes it was just not for us. Room was beautiful. Beach was amazing. But hotel lacked on a lot. The food was just not good for us. Staff not as friendly as the paraiso complex. Breakfast we would arrive at 715-730am and the yogurts were always warm. At one point I had Greek yogurt and made myself a parfait and when I put the first spoon in my mouth, I had to spit it out that yogurt with sour. Another day for breakfast I decided to try the oatmeal and I was mixing my oatmeal at the table and there was hair in it. I did let staff members know, but nothing seem to get done. There was a night for dinner I had mashed potatoes in my plate and also found hair in it. We felt that the variety was lacking for breakfast lunch and dinner. It felt like always the same thing even though it was labeled a special night… we did go over to the selection site, which is a family side and had better meals there than Coral level. And to be quite honest, the staff at the selection side way more friendly than the coral level, which is sad. There were times where we would walk in for dinner and my husband would get a glass of wine and they would never come back to refill the glass the rest of the meal. We would say good morning to the staff when we would see them in the morning and majority of them It was like you were bothering them,You would just get a cocky look. It was crazy! One particular day, My husband said good morning to a staff member in the lobby on the way out to the pool and he got a look to kill, so much that another staff member saw it and actually went up to that particular staff member and told him in Spanish that he could’ve at least said good morning and smiled… the food and the majority of the staff are the reason we will not return to this complex. We actually almost transferred out by day 2 but decided to just wing it and stay because of the beach waiter “ Sabi “ she was amazing and was very humble and friendly and actually smiled and would joke with us. She was the reason for us to stay! Towards the fifth day of our stay, we would just skip lunch due to lack of variety and not finding something that we could enjoy. When she noticed us skipping meals she asked us why we weren’t having lunch we told her our opinion. She found out that I liked gringas and she had the pool food bar lady make some just for me and my husband so we wouldn’t go without eating. She was the absolute best and didn’t have to go out of her way but did with a smile. Forever grateful for her gesture. I also want to add most importantly security for the complex. We always stayed at the beach and we would see the vendors walk by us and got to know them. There’s one particular day I walked into the bathroom near the towel hut, and the massage vendor was in the bathroom. I was shocked to see her… and she had no care in the world that she didn’t belong there, but somehow got in. Clearly, the security is not paying attention. This happened more than once and could be a very dangerous situation for the guests …. I have never ever encountered locals at the beach using a private resort bathroom. Lastly on checkout day, we went to the lobby to check out, and we were completely shocked. The front desk girl looked at us and said your checking out? Give me your room number, Then said we had to pay the environmental tax. Then said, give me your hands so I can cut the bracelets. And then said you’re all set. You can go over there and sit. Me and my husband were SHOCKED! How rude and unprofessional she was. No, hi, how are you? Or good morning? How was your stay? Have a safe flight? I hope to see you again?NOTHING!! It doesn’t cost anything to smile and be nice… it was like we were an inconvenience for checking out… Iberostar do better!! Especially in this complex… this was a one and done for us. I Was looking forward to celebrating my birthday at this complex but instead it left me with a empty feeling… not even 1 Happy Birthday was given to me even though it was mentioned and not to mention I had a birthday shirt on as well, but it was like it would go in one ear and come out the other… sad! Total disappointment! We regret not going to the paraiso complex instead or trying out a different brand all together…. Best part of the stay was employee Sabi and beach!

Jesus carrillo, Daniel and his whole entertainment crew are awesome. Always keeping the good vibe alive. The activities that they put together are fun, competitive and it keeps guests participating throughout the Day and night. Thank you guys for the fun times. Keep up the good work.!!!!

We had an amazing stay at the Iberostar Selection Coral resort in Cancun for my birthday last month. The property completely surprised me! I was concerned that it is an Adult Only within an existing resort but this was a fantastic resort! I can't say enough about the restaurant onsite, the elevated choices and prepared to order meats at the buffet. The staff and service were exceptional too! Jorge was very helpful, friendly and attentive every day. Very easy to get chairs any time of the day by the pool and on the beach too. You can't beat the beautiful beach in Cancun either! This is a great choice for a getaway to Cancun! You also have full use of the larger Iberostar Cancun property which has plenty to do for families. The number of pools is great! They even have easy beach accessibility for handicapped and elderly guest. The perfect setting for a dream destination wedding the whole family can attend. With the adult side and the family side your guest of all ages and physical capabilities can enjoy this beautiful destination and have a fantastic experience! I will keep this beautiful property on my list of recommendations for my clients.

We had an extremely disappointing experience at Iberostar Selection Coral Cancun and would not recommend it. When we arrived on Easter Sunday, we were never informed in advance that the majority of the resort had been reserved for a large Passover convention group. This group had brought in their own chefs to make kosher food and effectively took over most of the restaurants and common areas, leaving regular guests with little to no access. We were restricted almost entirely to the adults-only building and were not allowed into areas that housed the main dining options. This was not the fault of the convention at organizer, this should have only been available to them as the entire resort and not allowed regular guests to be there at this time. Iberostar was greedy - simple as that! Dining was especially frustrating. The resort attempted to convert a buffet space into a reservation-only restaurant, and there was no buffet available for dinner at all. We are not fine-dining travelers and specifically chose this resort expecting flexible, buffet-style dining—so this completely missed the mark. On top of that, the noise level from the convention’s entertainment was overwhelming and constant. Within just a couple of hours of checking in, it was clear this was not going to be a relaxing or enjoyable stay. We checked out the very next day and had to book another resort out of pocket. Iberostar made no effort to remedy the situation or retain our business—no alternatives, no compensation, no attempt to make things right. While we eventually received a refund through a third party after several weeks, the overall experience was incredibly frustrating and disruptive to our vacation. This situation could have been avoided entirely with proper communication. Guests should be notified in advance if a resort will not be operating as expected. Unfortunately, this was a major letdown. I doubt we will stay at an Iberostar again. We have enjoyed many of the properties but this greed was absolutely unacceptable. At a minimum, Iberostar should consider offering affected guests a goodwill voucher or a couple of complimentary nights to encourage them to return under normal conditions. That kind of gesture would go a long way toward rebuilding trust after an experience like this. Their idea of making it right was just to waive the cancelation penalty.

The resort was beautiful and very clean. Our room was spacious, clean, and the views were amazing! We tried all the À la carte restaurants for dinner and like all of them. Hibachi and the steakhouse were our least favorite. Food was good at both, but we’ve done hibachi and it was nothing special, and my steak with the surf and turf from American Bistro was better than the steakhouse. It also took a long time for our steaks to come out which was fine, as they were very busy. Our waiter apologized for the wait which was nice. The service at all of the restaurants was great! We ate between 5:30 and 6:30 every evening and never had to wait to get into the restaurants. Our pool servers were Carmen and Saby and both of these ladies were amazing! They were so sweet and took great care of us. We didn’t make any of the shows at the main theater because of how late they start and we were always tired. We did enjoy the entertainment and the casino nights at the Coral side in the evenings. Both my husband and I said it would have been nice to have 1 other à la carte restaurant on the Coral side. That would set it apart from staying on the family side since all the restaurants are over there except the buffet. Even though it is à la carte some nights, you’re still eating in the same place every night if you only eat there. Overall we had a great visit and the staff here were amazing!! It’s a beautiful resort, and there was always something going on if you wanted to be involved, or you could relax and just watch the activities.