It is so nearly 5* but falls just short based on our recent experience . First the really good points :- - All the reception staff especially Rania who was fantastic and extremely helpful. - The sunbed / towel guys on the family beach - they were excellent and hard working throughout the day - The beach drinks guys who were professional and friendly - The Cleanliness in the public rooms and our bedroom - The Views - The Beach is lovely and kept very clean - Whilst we had 3 minor problems with our room during our stay these were rectified within minutes - fantastic service - The pastries at breakfast - The food and service in the A La Carte restaurant- Aristos - Likewise the food and service in Trattoria the Italian Restaurant - The excellent free courtesy bus to Corfu town Now the not so good Buffet Restaurant - We struggled with the buffet restaurant and didn’t feel it was a 5* star experience ( we have had buffet restaurant experience in other 5* hotels in Cyprus & Rhodes and felt this fell short) - You were shown to a table but nobody pulled the chairs out for the guests to sit down - Often left waiting a fair time to order coffees at breakfast and wine / drinks at dinner - Evening drinks orders seemed to be taken by junior staff rather than wine waiters - Dirty plates were often left on the table even though waiters were walking past empty handed . - The hot food at breakfast and dinner was only lukewarm warm despite being on hot plates - Whilst there was a wide choice of food many hot dishes were basic , Pasta , Spaghetti bolognese , pizza , mousakka etc ( understand they were also catering for children) - Only one “special” carved each night ( previous experiences have been two ) of the 5 nights we ate in the buffet this was veal on 2 nights and lamb on two nights and salt baked salmon on the other ) - Didnt see any sign of the chefs on the various workstations ( again on previous experiences chefs have been ever present ) - The various stations were often empty eg no juice glasses , no yoghurt , no orange juice - needs someone to continually monitor These hotel was very quiet during our stay so we wondered what the above would be like when it is high season These all seem process and training issues which can all be easily rectified Other Areas - As others had said the Pool Sunbeds are ridiculously low for the older generation- no problem with the beach ones - We stayed in a waterside Junior suite , the room was lovely , however whilst the bathroom being an ok size the shower cubicle was tiny and you were in danger of stepping into the toilet when getting out because it was so close