This was my second stay, and once again, it was an incredible experience. A heartfelt thank you to all the team at the front office who led by Cindy and thanks to Guest Experience team, Rahmat, Naldo, and Tree for their warm and attentive service. They went above and beyond to make our stay memorable, especially with the beautiful birthday decoration they arranged in the room for my girlfriend. It was such a thoughtful surprise, and the birthday cake they sent made it even more special. Truly unforgettable! Also, a special mention to Yoga from housekeeping, who not only kept our room spotless and comfortable but also left the sweetest handwritten notes each day—such a personal and heartwarming touch. He even personally wished my girlfriend a happy birthday while cleaning the room, which was such a kind and thoughtful gesture. I also really appreciated how well the team knew my preferences that I had set on the Bonvoy app, which made everything even more personalized and comfortable. Every detail of this stay was filled with kindness and care. Thank you to the entire team for making our visit so special once again. We’re already looking forward to our next stay!