I wouldn’t say this is a 5* hotel. Don’t get me wrong, the hotel itself is amazing, very big and the staff were all very friendly and helpful especially the restaurant staff. The pools were amazing and we spent most of our holiday there. The food was also good with lots of different options to try, and the fresh lemon/orange juice was amazing and very refreshing. The ice creams were very tasty too. However, the rooms could definitely do with an upgrade/refurbishment. We stayed as a family of 5 and the room felt quite tight. The bunk bed especially felt very shaky and rattled so much it felt like it could break at any moment. Entertainment throughout the week was disappointing overall. Only one night really stood out, which was the Butterfly Party. The rest of the week seemed more focused on live singers performing in foreign languages, which wasn’t really entertaining for us. We also asked about upgrading our room. At first, we were told all rooms were dirty and to ask again in the morning. When we asked the next morning, we were told nothing was available. After continuously asking for a bigger room, we were finally told we could upgrade — but it would cost £89 per day, which felt excessive and that we will need to go through our booking company. One other downside was that the indoor pool was out of service, which was a little annoying. Overall, we still had a good holiday because the hotel grounds, pools, food, and staff were great, but I personally wouldn’t class it as a true 5* experience.