Crystal Prestige Elite Hotel

Basically i would say it’s a Good Hotel. Probably need some renovations. It’s worth for the Price. Wrong side is that there are lot of Russian Guests

I rarely leave reviews, but I feel morally obligated to share our experience to help others avoid what we went through at this so-called 5-star hotel. HYGIENE & CLEANLINESS: To call the hotel’s hygiene standards poor would be an understatement. From the moment we arrived, we noticed red flags. In the main dining area, dirty plates and glasses were repeatedly left out or handed over for use. Even more disturbing, a dirty spoon was found among the "clean" baby utensils — a serious health hazard, especially given we were traveling with a toddler and I am currently pregnant. It didn’t stop there: hair was found in the buffet food bowls, towels in the room had a foul odor, and water glasses in the kids’ section of the restaurant were visibly dirty. Adding to the unacceptable conditions, house flies were constantly present in both the kids’ areas and the food sections, landing directly on the dishes and cutlery. This not only further damaged any sense of cleanliness but also raised significant concerns about food safety and pest control. As a result of these issues, I experienced frequent nausea, and at times had to completely avoid meals, which is an unthinkable situation for any guest — let alone someone who is pregnant and requires regular, safe nourishment. The children’s swimming pool was dirty and poorly maintained. ROOM CONDITIONS & FACILITIES: Our room was visibly worn and neglected, featuring a stained sofa, cracked walls, and a faulty air conditioning. Noise levels were excessive, both day and night. SAFETY ISSUES: The kids’ aquapark was not only rundown but dangerous. A faulty platform, and slippery tiles led to our 2-year-old slipping twice, one time hitting his head. It was a frightening and completely avoidable incident. Even more alarming, my child was struck from behind on one of the slides due to lifeguard negligence. The lifeguard on duty was not supervising — he was sitting in a corner, sometimes smoking in a non-smoking area, and completely ignoring safety protocols. Children were allowed to slide down before the previous child had cleared the slide, creating unsafe and chaotic conditions. This is an unacceptable breach of safety that could have had far worse consequences. PRODUCT SAFETY CONCERNS: We noticed that the shampoo bottles provided in our room, although branded identically, had different textures, colors, and consistencies. This raises serious concerns that they were refilled with unknown substances, which is completely inappropriate — particularly in a hotel that markets itself as family-friendly and suitable for pregnant women and children. INSULTING RESPONSE FROM MANAGEMENT: When we reached out to management with a detailed summary of our concerns, we expected accountability and a sincere response. Instead, we were met with a condescending and dismissive email from the General Manager, who wrote: "You mentioned that you were pregnant during your holiday. We understand that pregnancy is a period that affects women and can be challenging. It is medically known that pregnant women are much more selective, sensitive, and meticulous during this period." This reply effectively dismissed my concerns as hormonal sensitivity — reducing legitimate hygiene and safety complaints to a stereotype. It was unprofessional, offensive, and utterly tone-deaf, and it showed a complete lack of empathy or responsibility. FINAL THOUGHTS: This hotel may advertise itself as 5-star, but based on our experience, it fails spectacularly on hygiene, safety, and customer care. From dirty facilities to serious safety risks, flies on food, and offensive management attitudes, this was one of the worst hospitality experiences we’ve ever had. We came for a relaxing family holiday and instead left feeling distressed, disappointed, and unsafe. If you're pregnant, have young children, or simply expect basic cleanliness and professionalism, I strongly advise you to look elsewhere. p.s. I have also videos of all my complains but I can not upload here. I will send all the facts to Turkish Authorities.