Crystal Sunset Luxury Resort & Spa

On arrival the hotel looks amazing Went to our room & was overlooking an old ruins building site! Paid for a family room with a pool view Complained to reception to be told family rooms r at the back of the hotel so not sure why I was given the option to pay extra for a service that cannot be provided. I will be looking to claim this back Wasn’t going to let this spoil my holiday tho. Food Breakfast is absolutely shocking If ur into sprouts onions rings & vegetables at break this is the place for u It certainly wasn’t for me Lunch & dinner was bearable We spent £600 eating outside the hotel which isn’t what we expected of a 5* resort It’s very much catered for Germans & Russians so if ur British find somewhere else Communication is very poor I’ve stayed in better 4* in turkey The entertainment was ok The pool & slides where great for my children they really enjoyed I certainly wouldn’t return to this hotel

We recently stayed at the Crystal Sunset Hotel and had an overall good experience, with a few important points worth sharing. Staff: The staff were fantastic. Despite a few language barriers, they were always helpful, polite, and went out of their way to assist whenever needed. On our last day, one of the staff even gave my partner a handmade paper rose—a small but thoughtful gesture that really stood out and summed up their warm hospitality. Cleanliness: The hotel was very clean throughout. Our room was tidied and refreshed daily, and everything around the resort was well-presented and spotless. Food: The food was a bit basic and somewhat bland for our tastes. If you're expecting bold or spicy flavours, you may be disappointed. That said, everything was fresh and well-cooked. As for desserts, most were cakes that looked appealing but unfortunately lacked much flavour. Rooms: The rooms are modern, spacious, and comfortable—one of the highlights of the stay. However, our air conditioning didn’t work as expected. When we reported it, reception informed us the building uses a central ventilation system locked to a purification setting. With outdoor temperatures hitting 33–38°C, the room felt uncomfortably warm and couldn’t be cooled properly. Pools & Slides: The pools were excellent—very clean and well laid out. The adult-only pool was a nice escape from the busy main areas, which were understandably crowded with families. The water slides were a great addition—fun and enjoyable for all ages. Entertainment: The amphitheatre shows were decent, but mainly geared towards children. One frustration was the amount of movement and disruption from guests during performances, which made it hard to enjoy the shows. On the other side of the resort, there was more adult-oriented entertainment like DJs and live bands, which offered a better atmosphere for older guests. Important Note – Health Issue: Unfortunately, during our stay, my partner had a severe allergic reaction to one of the complimentary lotion samples provided in the room. We were forced to cancel our long-anticipated trip to the Maldives due to the resulting medical emergency. If you have sensitive skin, we strongly recommend avoiding any in-room skincare products. Summary: Crystal Sunset is a lively, well-maintained resort with excellent staff, great pool facilities, and comfortable rooms. Just be aware of the air conditioning limitations and bring your own trusted skincare products if you’re prone to allergies. We had a great time overall, though a few issues did put a damper on what could have been a perfect holiday.

Had a lovely time with the family at Crystal Sunset Hotel! The staff were friendly and welcoming, and we felt well taken care of throughout our stay. A special mention to Ummu, the cleaner—she was fantastic! Our room was always spotless, and she even decorated our bed beautifully, which was such a thoughtful touch.