Crystal Sunset Luxury Resort & Spa

There was much to like about the hotel. The building was beautiful, service family room was nice, amazing swimming pool and slides which my teenager loved. There was also some good entertainment. I hear the childrens entertainment was great too but ours was too old for this so cannot speak for it myself. Overall, there were too many negatives for me to be able to recommend this hotel. Air conditioning did not work on 6th floor, we spent 3 days sweltering and complaining before the hotel relented and moved us. I spoke to others on 6th floor with the same issue. The room we were eventually moved to on 5th floor was then perfect. Main buffet was fine, some really nice food. Occasionally we got a waiter service for drinks but mostly you have to find your own from bars miles away. Desserts ran out very quickly and turned the dining hall into the wild west at times as people tried to get in line. It was a functional canteen set-up, not a relaxing enjoyable dinner set-up, which was fine but just not great. The Al a Carte we visited was awful, nothing positive to say whatsoever. No drinks offered, old cold meat, we left and went back to the main canteen. Value for money seemed poor given the service we recieved at a previous 5* at a similar price point in Rhodes. Some staff were great and friendly, some were rude or ignored you. Overall a good holiday and i can see how it would be great with a few improvements, but we will be spending our money elsewhere next time.

Kids club the best we’ve ever been to. Our 5 year old had a wonderful time joining in all the activities the team were incredible they went above and beyond to make her holiday experience one to remember thankyou to each and everyone of you guys. NAZLI , NIL ,SUDE,ZHANEL the best bunch of girls we could have asked for. Constantly smiling happy, positive and full of life. Entertainment they put on for The kids was out of This world. Thankyou so much from Kalis mums. X

Great entertainment team the winner is ..... Umut nice room some communication problems , Spa took away time from my treatment but overal a nice holiday Pool lovely and warm. Food choice good but for me personally I chose to eat in other restaurant but that's ne I'm fussy . Great crispy club well done

I wouldn’t even bother coming here ! My mum my sister and i came - so we were an english and all female group aged 12-15. Drinks First of all the service was shocking most bars only had one member of staff at them and we have not seen any of them smile the week we have been here,and the queues taking up to half an hour to get drinks! My sister is a diabetic and when we asked for a coke zero we got given full fat coke at least five times before she gave up and had water instead. Food The food at lunch was ok but all very brown so fried chicken, burgers chips ect. Breakfast was a buffet and lots of the food such as bread was stale. Dinner was awful the À La Carte restaurant were often dirty and never had enough staff ! Being english some staff chose to completely ignore us even when we tried to use google translate to communicate. When we were in the chinese a cat was continually allowed to wonder in and around the restaurant and staff made a very minimal effort to get it out. The food at dinner was also often served cold and tasteless. Pool The pool and slides themselves were good fun and fairly clean. But the lifeguards are very trigger happy and are constantly blowing their whistles at nothing leading to the pool being very loud. Rooms The first room we were put in did not have working aircon and when we complained they told us they had sent up and engineer twice but it was still not working so we had to be moved to another room.The shampoo and conditioner was empty and they got annoyed due to us asking for new shampoo and conditioner. Our beds did not have proper duvets only these blankets that were a towel material. After 4 nights of shocking food we gave up and went out for dinner at our own expense the old town was stunning and it was a 45 minute walk along the beach but overall i would give this hotel a miss and stay in a much nicer hotel closer to the old town !!