Crystal Sunset Luxury Resort & Spa

Horrible experience. we are still here, and there are 2 days left on vacation, I can't wait to get out. The food is the same every day and the buffet food is served in the middle of the restaurant, so all the thousands of people are queuing in a big line. The food is not replenished, so if it runs out, it runs out. and not all nationalities know how to queue but they get in the middle of the line and get ahead and then take the last dishes in front of others. For lunch and dinner, drinks are served to the tables, except that there are too few staff so you can't get drinks during the meal, so bring your own water bottle! And be prepared to eat standing up. there are not enough places for everyone. The sun loungers are also reserved right in the morning, so if you go to reserve a chair at eight o'clock, you will be late. And the staff is incredibly rude and rude. The staff also comes first in the queues, if you are queuing for coffee, the staff of course gets it first and exchanges messages for many minutes while doing so, before it dawns on you that "there were 50 other people ordering coffee in this queue." I will never bring my family here again, and I cannot recommend this to anyone. I don't know what this is like here during the peak season, if it is already like this at the beginning of May. Avoid this hotel. There are other good so-called 5 star hotels in Side that deserve their stars. I would say about this hotel that it is good if it is worth 3 stars.

The resort itself is amazing. Staff is great too! But here comes the issues - extremely loud environment, unruly children running around(I have a 6 year old boy, but he has never been allowed to act like all other children), no adult supervision until early morning hours, security doesn’t do anything, parents don’t care! The parents drink until 3 am and shout, not talk in the common areas. The disco music is extremely loud, windows and walls are thin! And around 3 am when you think that you can get sleep the cleaning crew starts moving tables and the sound is horrible! Air conditioning is set to 23 C and you can’t adjust it lower. It’s monitored and managed by guest relations. Get a higher floor room not over pool to avoid the disturbance. The food is so so. Don’t even waste your time with the A La Cart restaurants especially the Asian one - you will be waiting for something that has nothing to do with sushi or Mongolian beef, tasteless small portions. You are better off eating at the Sunset main buffet style restaurant. Variety is ok. The other good restaurant is the 24/7 one in the end of the resort Waterworld. Coffee shop and patisserie’s are good. The beach is so so - has some rocks in the beginning and sand afterwards. Very small! The pool facilities are great - they get very crowded and people are keeping sun lounges from 8 am with their towels. The best part of our trip was the spa center - amazing massage options and facials. Old town Side is a must visit!