Crystal Waterworld Resort Spa

It’s taken me a long time to write this review as I’m still in shock over it. ***Do not use the spa. *** Extremely inappropriate male was assigned to me to give a massage. All I can say is he touched both female intimate areas. This was during a family massage. Food was average. Always something for everyone. The hotel itself was spotless and plenty to do within the site. However the pool was ice cold. Really should be heated around October considering it’s supposed to be five star.

We booked this as a family of 3 my son age 12. Looked good on photos with the slides to entertain him during the day, from when we turn up the experience was very different, we asked to change room immediately which we was told we couldn’t request that till the following day at 11 after people had checked out, the room was unclean and very small for a 5* hotel, smaller than a travel lodge this is not was I expected for hotel this size and price. The bedding was uncomfortable—more like thick towels than proper blankets. We endured two cold nights and several discussions at the reception before we finally received a normal blanket. Providing all guests with proper bedding instead of inadequate alternatives would be a simple yet important improvement. Food quality was another major issue. It was consistently unappetizing, not fresh, and alarmingly repetitive. During our eight-day stay, the main buffet served the same dishes every day. On our first day, we wanted to book an à la carte restaurant but found all reservations fully booked and they only open 3 days a week, my son lived on bread rolls and bolognaise all week. The staff were unhelpful the people were rude the area was bleak and you had to get a taxi to town for anything decent. The pool was very cold, I wanted to return home after day 3! I’ve never ever felt like this about a holiday before. I will never return to turkey, the company we booked the holiday through done nothing as they said the money goes directly to to the hotel and the hotel refused to do anything Very let down by all parties involved