This place has roaches. Service Manager, Angel, has an attitude and shows no empathy for roaches crawling on me. " Do you think the guest would like to be woken up with roaching crawling on them at 5 am just to be told yeah, here is the resort fee back and there is nothing else we can do. In addition to that, " My GM is on vacation now, and she will tell you the same thing. " Afterwards, she said that the room I was moved to was newly furnished. How is the room, newly furnished, when the wall plugs do not work and the faucet of the shower detaches from the wall? Then her response was "That room is in the new building, do you want us to send someone to your room. " She said, "You should be happy, cause the hotel usually refunds only up to the day of the incident." A one-day stay at the hotel is estimated at 200 - 250. For her to say "I should be happy" for something that doesn't even refund a one-day stay. " Book a motel if you want the above experience, or stay here at Hilton Vacation Club Cypress Pointe Orlando.