We had an average stay at this hotel. We had to carry our suitcases up flights of stairs to our room as we had one of the rooms by the small pool. We were shocked by how run down the rooms were and cracks in the balcony floor so could easily cut your feet. We had problems with our shower where water would come out of the drain on the bathroom floor and flood the floor. We reported it to the reception staff but didn’t seem to care and claimed it was a common occurrence. The same day we spoke to the manager in the evening who was a lot more understanding and tried to get someone to take a look and a few days later the same thing happened to which we were then offered a bigger room however we only had two days left of our stay. Reception staff need training on how to speak to customers The animation team 5*, they were absolutely amazing and were the heart and soul of this hotel that keeps it going and a big reason for the 4/5 review. Denis, Mike, Victoria and Greta were always so lovely to my partner and I. We’d always have a laugh with them and they made us feel so welcomed. We loved doing aqua yoga, water volleyball and water polo. A couple of days we went out and explored Rhodes old town, took E-scooters from the hotel which depends on where you go price wise but very reasonable. Lovely beaches and lovely places to eat out that are only 20/30 minutes walk from the hotel. We explored falaraki night life that was amazing and lots of bars and restaurants - plenty of choice. The restaurant had a good selection of food for breakfast, lunch and dinner but a few times food was cold but didn’t affect us too much and other days were lovely. The bar staff at the pool were very friendly but it wasn’t until we saw that they empty the drinks onto the grass and put in a bin bag and then just wash them out with water and re-use them for the next customers etc which isn’t pleasant. Overall we had an amazing time and thoroughly enjoyed coming to Rhodes. We will definitely be coming back.