Desire Riviera Maya Resort

An absolute must for a couple is the erotic massage. The very sexy and talented Arey and Nayey gave my wife and I an orgasmic experience we look forward to every time we go.

We have been 6-8 times. We lose track. There is no resort quite like it. The atmosphere is magical. This trip we probably had the best food of any trip. We highly recommend the Ritual Dinner on Saturdays. The staff at this place is incredible. Our butler, Guatemala and Abel, were fantastic. They made sure we had everything we requested. Julio at the pool made sure our drinks were never empty. C at the pool made sure we had great seats at the pool. Jorge who works at Suki and the pizza restaurant at night was amazing as well. Daylan at the bar always had a drink ready for us. The entertainment during both the day and night were very good. Now, while all of this was fantastic, there is a reason they do not get a 5 and that is because of premier. We are members and they continue to strip the members of their benefits. Our contract is almost useless anymore. We tried to make another reservation while we were there and we were told to email premier. It has been over a week and still no reply. We used to hear back in less than 24 hours. When we mentioned this to the staff, they said they would talk to the manager and get back with us, that never happened and we were never able to talk to the manager. If you are a Diamond member or stay and play, they treat you much better. Those of us with older contracts are made to feel like they want us to go away. We are not sure if we will go back, but there is just no place like this and we do love it outside of the way they treat long term members. We plan on going back, but are definitely going to explore other resorts as our loyalty is no longer reciprocated.

From the moment we arrived the staff was attentive and highly professional. We especially appreciated Meghan, who checked us in and out, and Cesar, who always gave us great, warm poolside service. The dining featured fresh and local foods. Great attention to cleanliness and thoughtful preparation. The “quiet pool” option was perfect for us and we loved our room. The week rekindled the romance in our marriage. Overall an extremely relaxing vacation. Still smiling.

This review is a very long overdue, as we have been to Desire RM now 7 times since 2023.  To start, this is the only resort where I truly feel on vacation.  It is the right balance of energy, fun, and relaxation.  I travel a lot for work and visit many resorts in this destination, and the vibe and amazing staff are what set this resort apart.  They make you feel like family.  There have been so many great and memorable staff members through our 3 years, but the ones that are always shining bright in our eyes we will list below.   To start, we stayed at Eden this visit (and ever since it was opened.)  The rooms are fantastic and the pool views are my favorite.  We hardly use the room amenities, but we like the proximity to everything and the nicer rooms.  We miss the inclusions that they used to come with (tequila cream, etc.)  We do wish that booking in Eden would at least come with the ability to make dinner reservations and/or have pool chair access earlier than 10:30am.          First,  Africa, Eduardo, and Jussif from the pool bar services take such wonderful care of us at the Eden pool.  Edmundo has WOWED us from our very first visit when he would run after us with our espresso in the afternoon before we even asked.   More recently, he would greet us at the hot tub at night with our drink already prepared.  I have not had this level of anticipatory service at any other Cancun/Riviera Maya resort, even the St. Regis.  Edmundo is a gem!  And then starting from last year, there is now the AMAZING Jenny at Jenny's bar.  She has transformed the beach bar into a daily must visit during our stay.  Her gentle spirit comes through with the care she takes in making the perfect cocktail...like the best bloody mary's!  We look forward to seeing her every day.   Other team members who feel like family include LeFranc.  We don't always get assigned to him as our butler, but we check in with him every time because he is such a kind soul.  Even if not assigned as our butler, he is always willing to assist us to make our stay even better.  Daniel the pool/towel attendant is always friendly and helpful.  Jorge from Suki and late night lobby snackbar has really blossomed into his roles.  He is adorable and goes out of his way to serve us in both places.  Luis from the spa will always make me laugh.  And last but not least, Ricardo Flores the bar service manager has been a great addition.  We love what he is doing to make fun and unique special events and collaborations with liquor brands.  He is always present to make sure things are running well, including at private parties in the diamond suite.  We love seeing him and hearing about the future plans and ideas that he has.   And how could I forget the playmakers.  Now....not going to lie.  WE MISS ILSE AND KEVIN very much, as well as Babi!  However, CHIARA IS FIRE (literally and figuratively.)  She has been the best addition to the playmaker team by far.  Her classical dance training and performance artistry is evident and we love to see her integrated into the shows.  She is so down to earth and smart, but very sexy, too.  We missed Bella this visit, but really hope that by our next visit she will be back.  The playmaker team really needs 3 males and 3 females to be able to have more interactions with the guests.  They are too short staffed right now, even with Javi helping.  We hope this will be fixed soon.  Just clone Chiara 2 more times, please! Pina is still our favorite guy playmaker, but BamBam and Mauricio are opening up. Mauricio is HILARIOUS to watch at pool volleyball.     If this resort review just sounds like a staff review, it is not.  But, the staff are what make Desire RM truly special.  We were disappointed that Eros was closed for breakfast and lunch Mon-Wed, as well as the lunch grill (Burger Bar.)  That is the best food of our day.   I didn't agree that the census was low enough to close both locations.  Kahlo is always great and we have a lot of fun there with the serving staff.  (Can't remember our servers name but started with a D.)  We went for the Super Bowl party for the second year in a row.  We don't even like NFL, but the party is so fun and we enjoy sharing a VIP couch with friends.  I wish they would have more group seating options for this party.  I also liked the DJ this time much better.  The main DJ, DJ MotherF-er isn't my favorite; he doesn't read the room and frustrates me how he transitions songs.       Ok, again, this was a long overdue review.  I've been reluctant to review to be "outed."  But I don't care anymore,  This place isn't all about pineapple fun, and thinking that misses the point.  It is a special place where the staff and guests you meet end up feeling like family.  We can tell that some changes are happening, so we really hope that the special DNA of Desire RM will not change.  And we need every single person mentioned here to remain at the resort for a long long time!!!!   PS) We are not Premier members and never will be.  Therefore, we do have way more hoops to jump through and are treated as 2nd class (by the policies, not the staff.)  We understand that this is the way the game is played and they do make it more uncomfortable to not be Premier.  However, because the staff are so amazing and we are low maintenance, it's totally fine with us.  And we always seem to make friends in high places that help out us 2nd class citizens.