Our experience at Desiterra Hotel & Resort was thoroughly disappointing and fell far short of what one would expect from a five-star resort. Upon arrival, the lobby was small, unhygienic, and infested with flies. The restaurant had a cheap appearance and lacked any atmosphere. The villa was dirty, plagued by ants and flies, and completely unsafe for young children due to unsecured staircases. The toilets were poorly maintained and of low quality. The swimming pool was much smaller than depicted in the photos, and the promised “sea view” was barely visible in the distance. The staff was unprofessional and failed to respond adequately to complaints. Parking at the villa was impractical, and the request for passports and physical credit cards as a deposit felt unsafe. I do not recommend this accommodation for families or for travelers seeking genuine luxury and service.