Having read a number of recent reviews before our visit, it's reconfirmed to me that an opinion is only measured against what may have been experienced elsewhere! So we did enjoy various aspects of our stay but have to give a 4 star overall. The good: - definitely the friendly, cheerful & helpful staff, especially as it's nearing the end of a long summer season! - good buffet selection at breakfast & hot dishes to order, although my eggs benedict was cold when it arrived. - a few enjoyable evening meals in the Emerald restaurant. - nice outside bar area for pool & evening with good daytime food - excellent pizzas! The insude bar didn't seem to be in use. - easy bus journey into Kos town €2 each way. Particularly worth exploring the Old Town & highly recommend Select Restaurant, a lovely typical 'old style' Greek restaurant. The not so good: - the fancy decor is now looking a bit tired with white furnishings quite worn. - our Superior Deluxe room (supplement paid) was pretty average. We couldn't use the terrace as it faced the road just the other side of the hedge & was always in the shade. We had to keep the patio doors closed because of the road noise. We live in a quiet area & certainly don't want this on holiday. - room cleaning got later each day & missed altogether one day when we were using our room to get ready to go out. Ironically we were right next to the attendants store cupboard & there were cleaning buckets, dirty linen sacks outside our door area all day until they finished. After speaking to reception they did at least replenish our towels by the time we got back. - pools, although huge,are FREEZING!! Only managed to brave a swim twice. Indoor pool just the same. - despite other comments, early in our week sunbeds were hard to find after 10am. - they request you to conserve water yet the style of the sinks (no plugs) means you have to keep the taps running if trying to rinse anything out. The unusual taps are also very difficult to turn if you have wet hands - beach opposite is a great disappointment, not to mention the traffic noise if you spent time there. Our first visit to Kos but very much doubt we would return, compared to other Greek holiday experiences.