Avoid booking here if you have any allergies or dietary requirements. Really uneducated on cross contamination, allergies and dietary requirements. I emailed and messaged multiple times ahead of booking to confirm that it was safe to travel here for me. There was next to no labelling of the food items on the buffet (this is European law). I spoke to management multiple times throughout my holiday and it was barely resolved with only certain items of food labelled and others still not. I was later offered a separate menu to order from which I never received when going to collect it as it was never available. It was a running joke to the staff. I was advised my disease was a lifestyle choice and I should just enjoy myself (I’m celiac). Additionally, the staff were witnessed to be bullied multiple times by their managers in the catering department. Buffet locations felt like a works canteen. The pool areas are not monitored, and they are extremely slippy, we had a family member slip at the pool side with very poor first aid and medical attention given with refusal to call for an ambulance, we later discovered they had broken their hip and had to be flown home early on privately. There is only a small entertainment space so it’s a struggle to get seats to watch. The table service in this area was extremely slow and we were getting wrong for going up to the bar to get drinks quicker. On a positive note, it’s a really beautiful location the views are tremendous, we could not fault the weather. Regular bus outside the hotel for trips to Kos town was very handy. Rooms were tidy and cleaning staff very friendly and helpful. My a la carte experience was fantastic and really helped restore my faith a little but likely because they were expecting me following my discussions with management during the week about my concerns.