Overall we had a fantastic holiday, met some lovely people and appreciated some good service. On arrival we did find the hotel disappointing. The outside isn’t grand, it looks like a block of flats, and the reception area is underwhelming and worn in places. We appreciated the offer of a bite to eat as we arrived so late, but again, the main restaurant area looks like a canteen at night when you can’t see the view, so it wasn’t a great first impression. Our room was advertised as a bungalow with sea view. It was spacious, clean, with ample storage and decent beds - a large double/king, and a double pull-out bed. However the view was actually of a side of a building, with a sliver of a sea view to either side. We asked about changing rooms and were offered a few alternatives, but they weren’t any better. If the room had been advertised as a side sea view our expectation would have been appropriate, but originally we were a bit annoyed. We expected the hotel to be more staggered so most rooms would have a great view, but unfortunately most rooms look out towards the sea, but mainly onto the roof of another building. There was also a broken drawer in the room and the patio doors rattled during the windy nights, so little (but annoying) things that detract from a superior stay. Showers in the room are powerful and temperature consistent, so that’s a big positive. Beds are also comfortable. Our room was cleaned everyday with fresh towels provided and beds made daily. Luckily the holiday perked up and we enjoyed the pools and service. Dennis and Christina work tirelessly in the hot weather to serve at the top pool bar, they are an asset to the hotel. Most staff are excellent - at Thalasa we saw Dyan, John, Silvia and Larisa always polite and smiling, and in the evenings the main bar team are excellent - especially Candee?? But they are all really professional and will help if you ask for anything. The staff definitely improve the hotel’s hospitality ratings. I will say that things to note are the food is very average for an all inclusive. The better nights were when fish was served, but the Mexican night wasn’t great. It would have been improved if they had a build-your-own burrito or fajita bar. The food seemed the same across the restaurants, with just basic plain omlettes in the morning, no option to add veg or cheese like in most places on the day we tried the main restaurant. One other thing to note is all our swimwear turned green. As did other people’s, so don’t wear anything light coloured unless you are happy to chuck it at the end of the holiday! There were races to sun beds during summer holidays, with people reserving them from 7:30, then heading out most of the day. There is room for the hotel to add a few more beds, which would help the situation. As parasols are fixed, you do have to regularly rotate your noisy sunbed in order to stay in shade, and really only one bed can be in the full shade, so if you have multiple children that is something to consider. Overall we all had a good holiday at the Dimitra and the location of the hotel was fine. Fantastic views of the sea from the top pool.