Disney's Boardwalk Inn

I want today I'm a Disney fan and I have stayed at many different Disney World hotels over the years and the service has always been amazing! BUT......I wont EVER be returning the Boardwalk Inn... The Inn is beautiful. We checked in smoothly. We arrived early in the morning so our room was not ready. We changed in the bathroom, they held our luggage and we were off to the parks!! We came back and picked up our 3 bags and took them to our room even thought the bellman offered. It was almost 11 pm were ear tired and didnt; want to wait so we jsut took our bags. Our room was clean, pretty and big. We had enough towels. The room was cleaned every day. So here are the issues. I wanted a cup of coffee one evening and the small lobby cafe close daily at 3:30. That is the ONLY place on property to get anything! The next option is heading down the stairs to the boardwalk and goign to the deli or bakery. IF you are trying to get. sick yogurt or coffee it is a process. I asked at the lobby, the young women had no idea it took her 5 minutes of lookin at the iPad to tell me I could go to the deli. She said down the stairs to the left... I asked twice she said yes to the left.. . so I went.. well its downstairs to the right!!! The day we left, the hotel held our bags as per usual at most hotels in the world. The night before check out, I stopped in lobby and spoke to on of the people with an iPad. She said they close out the account in the middle of the night , put in a later check out time and explained to me she count not tell me that I had to call housekeeping and they would lt me know in the morning. Well that doesn't really work if you are doing early entrance.. so we decide to jut pay up and drop bags at the desk before we went. We did early entrance to EPCOT as a perk of staying at this hotel. I got a text sign stop at from desk by 11 am. so while in EPCOT my daughter an dI went all the way back to the hotel because I got that text which made me wonder why.. well when I got back and it was hot out.. the person with the iPad said.. oh everything is fine.. he cousin not give me an reason why I needed to com back he said you really didn't need to.. I explained about the urgent tone of the txt an the said ohhh I'm sorry.. and that was that!! it took us 45 min in the heat to leave and go back to the park. SOOO next we took a break before going to airport to use the pool I asked bell man for our bags to get out suits. My suitcase was wet! I said something to the young woman and she said .." oh I don't know" and sort of shrugged at me .. And tht was it... We use the locker room after the pool the woman's room was HOT I saw a maintenance person and he said yes someone said something earlier and asked me if it was still hot.. umm YES! BTW otherwise the locker room was clean and they had plenty of towels. We had picked up our suitcases to shower and change for the airport.. Well I noticed BOTH of my bags were WET! Inside my large suitcase in the middle clothes were between soaking and damp.. I was so annoyed from the hot locker room and my wet suitcase and the ambulance and lack service from employees. I wan't be back to this hotel. It is not nice enough for the lack of service. BTW, while unpacking at home, the clothes in the middle of my suitcase are wet. This was not a small water bottle that fell on my suitcases and its a little damp... .. I'm thinking a BUCKET of liquid and someone had to know! EVERYTHING is WET!

The “Inn” is large but easy to manage. Every staff member we met was pleasant and helpful, which made the stay that much more pleasant. Other lodging establishments could learn from their example. The room we had was clean and comfortable, though I wish there had been a desk or somewhere to do some work.

Pros: The hotel is beautiful. It's close to the parks. Lots of entertainment and things to eat on the boardwalk. The rooms are nice and spacious and clean. The staff is fantastic. Cons: Our room was extremely warm. Even though the AC was set on 68, the thermostat never read below 72, but I don't believe it was ever that cool. It was cooler in the hallway than it was in our room. Our first full day there, we called them to check on it. They said we froze up the unit because we turned it down to 68 when we got to the room and we just needed to let it "thaw". Day 2. Still miserable. Called again. They came up and stuck their thermostat in the vent and said it was blowing out cold enough. He didn't show us the gauge so I can't say that it wasn't blowing out cool enough, but it definitely wasn't blowing out hard enough. We had to leave our curtains pulled 100% of the time just to help keep the room cool, so we didn't really get to enough the beautiful views of the lake and boardwalk. Trying to sleep was miserable. I contemplated on going to sleep in the hallway on one of their couches, but I didn't. They also advertise a "beverage chiller" in their room. It wasn't cooling either. The drinks were barely colder than room temp. We asked about that during the second time they came to check the air and he said oh you have it too full, you can only put a couple drinks in there... Yes, we did have drinks on all 3 shelves because.. well.. it had 3 shelves. There is no room service. Yes, you can walk down to the boardwalk and get food, but the lines are always so long and it was so hot - and it's not always possible to leave to get food when you have napping children. And last but not least, we had a room for a family of 5. There is no private area to get dressed other than the very small room where the shower/toilet is. It's not fun trying to dry off and get dressed in about 2 foot of space in a damp (after a shower) room over a toilet. There is a nice area with double mirrors that would be great to get dressed if it just had a curtain or a door to separate it from the main area. So unless you are staying with people you typically run around unclothed in front of, this room isn't for you unless you want to straddle a toilet in a damp room to get dressed. I personally would not stay at this hotel again.

Lovely location for Disney experience. Not over ‘Disneyfied’. Very relaxing 😎. A nice walk around the Boardwalk in the morning before breakfast is very enjoyable. Easy access to Epcot… walking distance. Boat transport available to Hollywood studios. The Disney Skyliner is lovely to ride from this location.

My brother and I stayed at Disney Boardwalk Inn following our Disney cruise.We loved this hotel. The staff were very welcoming! Anita checked us in. She was friendly and professional. We were on the third floor facing the garden. There was a balcony that overlooked nature and the gondolas that went from hotel to parks. We could see the fireworks at night. Part of them were obscured by the tree tops but overall we saw the big ones. We noticed that staff would greet us with “welcome home” which made for a warm family feeling. We walked on the boardwalk at night. We ate food from the Deli and from the pizzeria which was fresh. The Mickey cinnamon buns were my favorite. We had margaritas and Mickey pretzels too! On Sunday morning Pluto, Donald and Goofy paid a visit to the lobby and I had my picture taken with Goofy. We mostly sat on our balcony when we weren’t at Epcot or Disney Springs. Our room was very clean and spacious! Housekeeping came every day. It was a wonderful peaceful experience where we were treated with respect and kindness throughout! We highly recommend this hotel for its convenience to Epcot and amenities! Thank you DisneyBoardwalk Inn for the perfect end to our vacation.