Divan Bodrum

My experience at Divan Bodrum was deeply disappointing. I live in the United States and chose this hotel hoping to spend a special summer vacation with my mother. We picked Divan Bodrum because it is marketed as one of the most prestigious hotels in Türkbükü. Unfortunately, it turned out to be a major mistake. We arrived at the hotel at noon, but were told our room was not ready. We accepted this politely and checked in with the front desk every 30 minutes. Despite our repeated inquiries, we were left waiting for nearly two hours in the lobby and restaurant area under the July heat. During that entire time, we were not offered a single glass of water, no welcome gesture, and absolutely no effort was made to make us feel acknowledged or comfortable. At 2:05 PM, we were finally allowed into our room. I travel internationally often for work and I have never been checked into a room this late without any form of hospitality or explanation. Once inside, no one gave us any guidance or information about the hotel. No mention of the gym, spa, restaurants, or even where anything was located. For a hotel that charges over 500 dollars per night, this level of disorganization and indifference is simply unacceptable. I shared my disappointment with the front desk, and a man named Hasan, who I was told is the manager, sent a bottle of wine to our room. That gesture felt like an empty attempt to smooth things over rather than a meaningful response. A professional manager would have taken the time to speak with us directly, acknowledge the mistake, and offer a sincere apology. This hotel may carry the “Divan” name, but it clearly is not managed with the professionalism or standards one would expect from an institution associated with the Koç Group. The service felt careless and disconnected from the values that brand name is supposed to represent. Think twice before booking this place. Behind the polished branding is a hotel that fails to deliver even the basics of proper hospitality, despite being one of the most expensive options in Bodrum.

We stayed in Divan Bodrum from Mar 30 to Apr 3. We were warmly welcomed by a front desk staff, Ms. Damia (sorry, forgot how to spell her name correctly) who escorted us to our room after checking-in to ensure we were fine with everything. Room was clean and spacious. Every staff we encountered was very friendly and polite including waiters and waitresses from the hotel restaurant. Breakfast was good with variety of choices. They even had different dishes every day. Yet we rented a car during our stay in Bodrum, we still found the location of the hotel was perfect. Only 5- to 10-min to restaurants and shops. In fact, you can walk to a nearby restaurant, ATILAY, that was recommended by Mandarin Oriental concierge. We had dinner there 2 nights straight.