From the moment we arrived at the Divi Phoenix Resort, our experience was nothing short of excellent. We were traveling with a friend who has mobility challenges and uses a scooter, so accessibility was a top priority for us. The front desk team immediately put us at ease—they were able to accommodate our request for ground‑floor rooms and even placed us close together in the villas, which made everything so much easier. My friend was thrilled with how effortless it was to get around the resort. The pathways, layout, and overall accessibility truly made a difference in his comfort and enjoyment. A special thank‑you goes to Joel Fossi, who went above and beyond for us. He arranged a perfect spot on the beach where my friend could drive his scooter right onto the sand in the accessible area. This thoughtful gesture allowed him to fully enjoy the beach experience, something that isn’t always possible at other resorts. We were incredibly grateful for Joel’s kindness, attention, and genuine care. Overall, our stay was relaxing, accommodating, and memorable. We would highly recommend the Divi Phoenix Resort—especially for anyone needing accessible options—because the staff truly understands how to make every guest feel welcome.