I stayed at Dolphin Cove from Thursday, July 10 to Friday, July 11. Once I walked into the lobby area, the furniture and décor were sophisticated, and check-in was easy and pleasant. I was escorted to room 102, which the front-desk associate assured was one of their best rooms. Upon entering the room, I was immediately impressed with its cleanliness and overjoyed to see a contemporary-styled and equipped kitchen area. The bed was comfortable, the sheets fresh, and bathroom clean too. At approximately 10 PM, the power shut off. No generator was used to restart electricity. The room held a comfortable temperature still, though there was no air conditioning; of course charging my cell phone was out of the question. No one contacted me about the situation. During the black out, I made a phone call to each of the three numbers on the guest information pamphlets and left messages. I received no return phone calls or reply email. The next morning, still there was no power. On top of that, there was flooding on the bedroom floor. At about 9 AM, I went to the reception lobby and spoke with Kim about our evening. She explained that there was an island-wide power outage, and the Dolphin Cove had no generator. I asked for compensation from the loss of services, but requests were declined. Soon after, I checked out. In reflection, there were great points about the Dolphin Cove: the tidy guest room, upscale restaurant and bar, and helpful employees. However, there was no power generator, no 24-hour lobby or on-site help, no communication system, and no swimming pool (as advertised). On top of that, the Dolphin Cove is not a conventional hotel; it is known for short- and long-term stays. On July 23, I wrote Kenneth Brookes, the Managing Director, about my stay and he replied to my email within hours. He offered an apology and a credit toward a future stay.