I would not recommend staying at this hotel. Our holiday was completely ruined after my bracelet went missing from our room following housekeeping. The hotel initially claimed that we were present during the cleaning process, which was simply untrue. We returned to our room after it had already been cleaned. We had only collected our clothes from the end of the bed before leaving, while my bracelet had been left next to my pillow. Instead of taking my concerns seriously, the staff immediately shifted the blame onto me, saying it was my responsibility to keep valuables in the safe. While I understand the purpose of a safe, I do not expect my belongings to disappear from a room that only hotel staff have accessed. Guests should be able to leave their room without worrying that personal belongings may go missing. I spoke to several members of staff as well as the hotel manager. Unfortunately, the manager was extremely rude, repeatedly raising his voice, rolling his eyes, and showing very little professionalism or empathy throughout the situation. The hotel claimed they had “investigated” the matter and searched the cleaner but found nothing. Given how small a bracelet is, that does not reassure me that the investigation was thorough. What concerns me even more is that I later found previous reviews from other guests describing similar incidents involving missing belongings. If multiple guests are reporting the same issue, then the hotel should be taking much greater care with who they employ and how these situations are handled. This should not be a recurring complaint at what is advertised as a five-star hotel. The problems didn’t stop there. The room itself was not cleaned to a high standard, with visible mould growing on the blinds. Room service was also incredibly disappointing—the food was mediocre at best, yet the prices were outrageously expensive for the quality provided. To make matters worse, the hotel’s location is inconvenient, and guests are not allowed to order food from outside the hotel, leaving you with little choice but to pay their inflated prices. Overall, what started as a pleasant holiday ended in an extremely disappointing and stressful experience. The way management handled the situation was unacceptable, and the lack of accountability only made matters worse. Based on my experience, I would not recommend staying here.