Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the… Show more
Our Hotel's Policies Have Changed ” Weve updated our reservation and cancellation policies and extended Hilton Honors Points and status. All United States properties require face coverings in all indoor public areas for guests and team members. Please visit our dedicated COVID-19 page for the latest. Prior to travelling, please check the local government website for your destination to understand any local requirements or restrictions that may be in place.Daily Resort Charge will be added to the room rate and includes: Access to our Beach Club w/ lounge chairs, umbrellas & beach towels, use of bicycles, in-room bottled water, guest internet access, business center services. The Hotel location is privilege, located near the popular Loiza Street were you will enjoy diverse gastronomic experiences and nightlife. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm Doubletree chocolate chip cookie on arrival. Stay within walking distance of sandy Ocean Park Beach and enjoy our Beach Club that includes exclusive reserve area, chairs and towels (free transportation to beach area). Relax in in the private courtyard with an outdoor pool with whirlpool or unwind with a spa treatment at Cloud Spa. Work out in the 24-hour fitness center, featuring cardio equipment and free weights. Contemporary guest rooms and executive accommodations include in-room conveniences like a 43-inch LG flat-screen TV, Wi-Fi access, microwave, mini-fridge, and plush king- and queen-sized beds for a comfortable night's sleep
Doubletree by Hilton San Juan is booked in hotel categories: Business hotels, Hotels with charm, Green Hotel and Family hotels.
Facilities
Most popular facilities
Waterskiing
Jet ski
Diving
Windsurfing
Sailing
Table tennis
Fitness
Horse riding
Billiards
Bowling alley
Tennis
Sauna
Steam bath
Hot tub
Massage
Spa treatments
Hairdressing salon
Spa centre
Amenities and services
Wheelchair-accessible
Car park* 28 USD Per unit/night
24-hour reception
Check-in hour from 16:00:00 to 00:00:00
Check-out hour from 11:00:00
Late Check-out*
Mobile phone coverage
Wired Internet
Wi-fi*
Car hire
Secure parking
Valet parking*
Room service
Laundry service*
Launderette
Bicycle hire service*
Babysitting service*
Multilingual staff
24-hour security*
Bellboy service*
Air conditioning in public areas
Hotel safe
Lift access*
Shop
Garden
Terrace
Concierge
Sun terrace
Gym
Newspapers
Luggage room*
Clothes dryer
Bikes available
Activities
Waterskiing*
Jet ski*
Diving*
Windsurfing*
Sailing*
Table tennis*
Fitness
Horse riding*
Billiards*
Bowling alley*
Tennis*
Health and beauty
Sauna*
Steam bath*
Hot tub
Massage
Spa treatments
Hairdressing salon*
Spa centre*
Business
Conference room
Meeting room : 5
Projector
Printer*
Photocopier
Business centre
Audio-visual equipment rental*
Fax*
Restaurant service
Café
Bar
Restaurant : 3
Non-smoking area
Smoking area
Highchairs
Banquet hall
Air conditioning in Restaurant
Entertainment
Outdoor freshwater pool : 1
Children’s swimming area : 1
Sun loungers
Parasols
Children playground
Kids’ club
Casino*
TV lounge
Game room
* Some services shall be paid at the establishment
Meals
Picnic
Tripadvisor Reviews
Tripadvisor traveller rating
3881 reviews
Traveller rating
Excellent
2400
Very good
1030
Average
284
Poor
101
Terrible
66
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Recent Tripadvisor reviews
S5350KVbills
Good stay!!! hate the hidden charges. You can stay in better places without the hidden charges.
31 Jul 2025
The valet,/concierge. Jason was amazing. He fulfilled any needs that we had. He went beyond the call of duty to make our stay memorable. My one problem was that they have hidden fees at the hotel. And they’re not cheap meaning an extra $50… Show more a night per day after you already booked it and we booked it for three nights. The rooms were extremely clean and semi quiet all in all good rating. I just don’t like the hidden fees. On a ending note… any activity that you want to do… ask Jason and he’ll make it happen for a better price than the tourist trapsShow less
Roving41608125959
A DoubleTree "A" grade experience
30 Jun 2025
I travel quite frequently, using Hilton properties exclusively. This was the best experience I've had. The customer service was extraordinary. I arrived several hours prior to check-in and was assured I could be immediately accommodated.… Show more The property is extremely well-maintained; personnel move about dutifully making certain to acknowledge guests. The restaurant does not disappoint; meal choice suggestions were great. I gave the bartender creative license and was quite pleased. I'd look forward to a return visit. Thanks Michael and Andrea for being especially attentive.Show less
ChristinaW2986
Great customer service
30 Jun 2025
We want to thank William at the valet station for his wonderful hospitality! He was friendly, helpful and always smiling. He gave us wonderful recommendations on where to go and his friendly personality truly enhanced our trip!
T5784QEmar_af
San Juan, Puerto Rico
Lovely space with even an lovelier staff
30 Jun 2025
While the room and everything in it was incredibly comforting, the staff truly made our stay worthwhile. Even before stepping foot at the hotel, Amanda made sure my partner and I received amazing care including a complimentary birthday… Show more cake and decorations to our reservation. When we arrived to check in, Jan was thorough with explaining where we would be staying and what to do if our room keys gave us any trouble. Karla gave us tips on where to eat and what places to go for entertainment, which was greatly appreciated. Every time we left our room, we were greeted with smiles and questions about our stay that made us feel cared for. Housekeeping did a wonderful job during our stay. When checking out, Isaac's humor and bright personality sealed our amazing weekend. Our bed was comfortable, sheets were always clean, our bathroom had plenty of clean towels and everything else you could possibly need (lotion, body wash, shampoo and conditioner).Show less
arjunaeb
Amazing
30 Jun 2025
I really enjoyed the staff. Everyone was so helpful and friendly. Yeriel was amazing and recommended lots of amazing things for me.
Tripadvisor Overview
The Doubletree by Hilton San Juan, a modern full-service hotel, offers a wonderful balance of relaxed comfort and the hospitality for which San Juan is known. Enjoy upscale amenities and location in the popular Condado area of Puerto Rico's capital city. Stay within walking distance of sandy beaches and the best casinos. Our beautifully appointed hotel is only 3 miles from the Old San Juan historic district and 5 miles from San Juan International Airport (SJU).
Our ATOL number is T7365 and your protection begins as soon as you’re booked. If a supplier fails, you’ll get your money back, and you can’t get stranded abroad because ATOL ensures you’re brought home at no extra cost.
Payments safeguarded in a Trust Account
The airline is paid when you book and the rest of your payments are held in a trust account, which is controlled by the Travel Trust Association. This is much safer than an ABTA bond, because your money can only be released to pay the suppliers for each element of your holiday, and and your ATOL protection safeguards the whole holiday. Our TTA membership number is U7488.