Hotel is well presented with good facilities but........ Staff are miserable and couldn't care less, you will be asked for tips (doesn't matter if the person asking you has served you or not) Hotel is 90% German and if you're English and remotely in their way they WILL walk through you and look at you like dirt. 3 out of 4 of us were sick and poorly from the food. Food is repetitive and recycled from the day before. Beer is flat and watered down. With the above in mind i wouldn't recommend going "all inclusive". 50% of the water slides in the AQUA hotel are permanently closed with the remining only open for 2x 2 hour slots each day WIFI for a hotel of this size and star rating is poor being polite, 2mb with patch coverage at best. "Entertainment" is poor, not what you'd expect from a 5 star hotel - average kids club approach. Such a shame but not anywhere near what what expected - No chance a 5 star hotel either !!!