Upon arrival you are greeted from your transfer and all your bags are taken by the staff, all the staff were so friendly and welcoming. Checking in was as easy as 123! Passport checks and a tap tap tap on the computer and that’s it you was all checked in. Then we was given a little hotel brief on opening times for restaurants and snack bars pools etc. Then we was driven to our room with all our bags on not having to lift a thing, when arrived at the room they took all our bags in for us and showed us everything in the room and explained that the mini bar inside the room is complimentary and is restocked every day! Branded drinks such as coke, Fanta, sprite, 2 bottles of water, 2 sparkling water and 2 beers! Then we get to the bar staff and entertainment staff! Every single member of staff in the hotel were amazing, not only with you as an adult but with kids too! My child was roaming around just having the time of his life, playing around the pool running around with the staff as they were chasing him around and he was doing the same! They also have a kids club area ( not in the best location for prams and buggies) but with the golf cart travel option you could always call up and ask them to take you there and that isn’t an issue! Kids club was a nice area with a lot of activities for kids, ( trampolines, slides, mini pool, face painting, T shirt painting and more!) the food was also amazing all inclusive food can get somewhat boring but the hotel had enough variety and changes daily for you to be satisfied with the food, the breakfast was not as good as the lunch and dinner but that’s just personal preference. There is also an Ala carte restaurant that guests staying for 5 days or more can use 1 time in their stay and it was amazing! We had the Italian night and it did not disappoint! Of an evening the kids entertainment started a bit late 21:00 ( bit late for toddlers) but again 30 min of kid dances and having fun on stage then followed by entertaining dance shows and circus shows, then after that by the pool bar bingo and karaoke! There is options within the hotel for extras such as photo shoots and massages but they come at extra charges. The beach section of the hotel is great. Lovely area and different sections for different types of people, a decked section, a beach section and lounge area with the options for water sports ( jetski banna boat etc.) I forgot to add there was a Starbucks in the hotel in idled in the all inclusive and it did not disappoint! Overall experience was 10/10 and I will 100% be going back! Thank you to all the staff!