Dunas Suites & Villas Resort

Villas was nice on our second visit as well as first Do not use the supermarket to the north of villas as they rip you off. Villas are OK as is. Our second time here but the shop rips you off. Tried to pay for items at 17.33 euros but with the card refused twice and having to pay 4 85 euros to withdraw 20 ,less than 2 minutes later the items were going to cost me 24.85 euros. Having denied the initial price that she had inputed. I left. How ........ Really..... Rip off.

We visited as a family of 5, 4 adults and 1 child (age 14) and had a fabulous week and would recommend the hotel. Good points: Location - on the sand dunes side of Maspalomas with a free shuttle bus from the hotel back and forth to the beach (at set times). Although if you walked it was about 10-20 minutes depending on the pace/heat/tiredness and in a straight line following the dried river bed. The area down by the beach had a mis of shops and restaurants which were sufficient for us. The area the other side of sand dunes near Playa D'Ingles looked better but was not easy to get to a taxi would definitely be needed. Location is easy for day excursions and most organisers offered hotel pick up which worked really well either from right outside or from the bus stop at the end of the road (2 minute walk). Cleanliness - The whole complex was exceptionally clean and tidy. Every morning there were gardeners/maintenance on site all actively doing work keeping it beautifully tidy. Accommodation - The bungalow was also very clean and worked for us with 2 bedrooms and a sofa bed. The only thing we felt it was missing as a kettle to enable us to came a hot drink early mornings, later in the evenings. Apparently some units do come with them just not ours!!. Small fridge provided so we could store our own bottles of water etc. Food - We were half board so had breakfast and dinner. Drinks where included with breakfast but not with dinner. Not sure why seemed strange but they weren't expensive to buy. Every day the breakfast offering was huge with so much choice. Again the dinner had a different theme every night (Chinese, Canarian etc). Choices where vast but not necessarily great for a fussy eater. 1 of our party had their plate piled high with every offering, and another just had chips!!, but overall everyone ate sufficiently and never went hungry. Desserts where the best part they where delicious and so delicate and light. Ice-cream & chocolate fountains for the kids too. As we where half board we didn't get any lunch included but this wasn't an issue for us as we planned to be out and about in the day time anyway, and if we ever where there at lunch time we could buy food from the beach bar area (burgers, chips, sandwiches, salads, slushies etc) and it was very reasonable (I don't think we paid more then 4 euros for a meal) and is much cheaper then upgrading too all inclusive which was £30pp per day!! (there is no why a person would eat £30 of food/drink a day). You can either charge it to your room and pay when you leave or can pay cash/card at the bar. If you where all inclusive then this was all included. Pools - There where 2 pools 1 with a kids splash zone area (3 if you include the adult only pool). Both where lovely and always plenty of sun loungers & umbrellas (although could maybe do with a few more). We never had an issue getting a sunbed and they cant be reserved in the typical early am sunbed rush. We did go in June so out of the main school summer holidays so this would be why it felt quieter by the pools. Entertainment - There was entertainment throughout the day, with lots of it in the day time being based by the pool. No pressure to join in (we didn't), and a mix of activities suitable for kids and adults. There was a different show on every night ranging from Flaminco Dancing to Theatre type show songs/dances. What we saw was good. The Suites & Villas also shares its location with another hotel called Hotel Maspalomas Villas by Dunas and you can walk between the 2 and share their pools they had 2, and an astro football court/kids play area. There was also a supermarket right outside if you walked all the way through which was handy for small snacks/drinks although it was expensive (but it is there for the tourists so I guess it would be). There is a bar which serves drinks near the reception but this is not included in all inclusive/half board. We did have some pre-dinner cocktails several nights and they were very nice. Checkout is 12noon, I am glad I checked as I thought it was 10am. We tried to book a late check out but where told you have to come back the morning of your leaving day to request but it is very unlikely the will be able to offer and seems other holiday makers where also told the same thing so it is a shame that the offer it as a service but then cant/don't provide it. They do offer a courtesy room though free of charge you just have to book your time slot, we were offered an hour which meant we could still use the pools. get lunch etc and then get showered change when we needed to for our hotel/airport pickup. This was great and really helped. Overall the stay was lovely and I would definitely recommend the hotel.

excellent location, with rooms that are small, self-contained cottages with their own patios and privacy. the staff is faultless and so is the breakfast and dinner offer, which is really very wide and varied and well cared for (we had half-board. drinks are not included, but water is always available for all guests). the evening entertainment is nice and in general the possibilities for fun, with many pool tables, air hockey, etc. poolside bar with very affordable prices. many swimming pools in the facility, although all similar. for children 0-3 there is a very suitable separate area, with shallow water and splash games and surrounded by cots for parents. but perhaps the facility lacks proposals (in terms of a pool) for children 4-8 years old. a larger pool with a maximum depth of 0.40 cm (the ones that are there are very small. A larger pool with a maximum depth of 0.40 cm (the ones there are very small) would be perfect. 5 children already annoy each other, especially if there are children under one year old who are rightly looking for peace and quiet. on the other hand, the normal pools with a depth of 1.60 cm are too deep (even for some grown-ups!), perhaps with some slides or a water cannon, would be perfect. alternatively, a large sandpit with beach games would be sufficient. overall, fully promoted, really good Translated with DeepL.com (free version)