We booked our stay at **Eftalia Marin, Antalya**, with high expectations, especially after receiving a written confirmation from the hotel that they could accommodate my wife's dietary requirements (vegetarian and gluten-free). We emailed the hotel two months in advance and were reassured that everything would be taken care of. Unfortunately, that promise was completely broken. From the moment we arrived, it became clear that staff had **no understanding** of what a vegetarian or gluten-free diet entails. Despite us explaining politely and repeatedly, the head chef still offered my wife **chicken on five separate occasions**, which was both frustrating and unacceptable. Even when we offered to supply our own ingredients and suggested easy meal ideas, it made no difference. The **Guest Relations team**, rather than supporting us as paying guests, consistently took the side of the staff. It felt like they believed their team over us, ignoring our written proof and lived experience. They failed to grasp a fundamental principle of hospitality: **the customer is always right**. Their attitude became dismissive, and at one point we were told, “There’s nothing we can do,” and to **take the matter up with our travel agency**. When I asked to speak to a manager, I was told, shockingly, that **“he doesn’t deal with customers.”** We were made to feel uncomfortable, as if we were being difficult, simply for asking the hotel to honor its own assurances. It even seemed that some of the waiters were talking about us, based on comments made by Guest Relations. This was deeply unprofessional and disheartening. To make matters worse, **my wife was left hungry for the majority of our stay**, despite us paying for an **all-inclusive** package. There were no suitable options provided, and no sincere effort made to correct the situation. The rooms were just as disappointing—worn, outdated, and in desperate need of refurbishment. What you see online is not what you get in person.