El Dorado Casitas Royale By Karisma

First time visiting Casitas and enjoyed being in area 31. Loved having a swim out here. Alfredo was our day Butler and he was fantastic! Our PM butler was as well a great addition ! The grounds, the food and the resort was lovely and we enjoyed our week there very much. The cons were the bartenders never checked guests for room numbers and there was two couples who were from Royale side coming to the pool and taking seats away; the beach butler never really helped us in anyway he was to engaged in a guest who had the big room on the end of our Casitas area; we would prefer the Mexican Fiesta to be outside like Maroma ( inside we found way to crowded , too loud, not as much options and very smoky); lastly we would of appreciated when we checked in that we would have been escorted to our room- not just told where to go . We for sure will be back as the few cons didn’t deter us from enjoying our stay!

Our recent trip to the Casitas was great! We have stayed multiple times and the experience did not disappoint. We stayed at a swim up at pool 31. Our room was comfortable and clean. We decided to expand out a bit for meals and ate twice at the far side of El Dorado Royale at Rincón and a lunch at Kick. But were great. Worth the walk. We also had two dinners at Generations in The Wine Bar and at Jade. Both were fabulous. We had our normal meals at the D’Italian and Santa Fe. The number at Fuentes was as always the highlight of the week. Music by Pablo the Guitarman is the best. I am a huge fan of his and will likely appear to him as a crazy person. Still, he makes the evening for us. We had several exemplary employees we dealt with. Having been there approaching 15 times this was the Best service to date. We had great help from both of our Butlers Jorge & Alfredo. As members we also had a concierge and Adrian was the best we have had on property. Finally as people who hang on the beach beds all day Alberto was consistently there, friendly, and helpful. The resort, with the same owners but some new upper management is making great strides in Service as well as property changes. While some restaurants changed menus, which was a negative for me, I expect most people will be very pleased. They have a lot of options so I still had a new place to go every lunch and dinner. We only ate the lunch at 31 once an Friday. That was a mistake as it was the best of the week. Would have eaten there three times had I started earlier. Norma was my waiter and she was helpful with everything including my Spanish practice! Love the Casitas and will be back next May

Another good stay at El Dorado Casitas Royale. We were there a year ago, and the overall experience has improved. We have been members for 9+ years, and the property seems to be moving forward after the ownership changes from a couple of years ago. We pay a lot for our room and expect great service, and the property delivered this year despite a few opportunities. Negatives: - Despite the check in taking place in the Exotic Lounge, we couldn't get a shuttle to our room. The check in agent indicated that it would be a while, and we should just walk. With what we paid for the Presidential 1-bedroom, a shuttle should not be an issue. Not to mention that the check in is supposed to take place in our room. -Still cannot make dining reservations in advance of the stay. Luckily the hotel wasn't that crowded, and we were able to get reservations. -Member gala dinner was completely booked for the location we wanted to attend. Why couldn't this be coordinated in advance of the stay? -Our room was in section 30. Just isn't the same experience as being in section 31 or 32. -Communication with the prearrival group was spotty. I had to call multiple times, and finally talked to someone who was able to ensure our prearrival selections were received. We never received confirmation of our airport transfers, but these were handled as expected. A Lomas rep had a sign this year with our name when exiting the airport, and this is a step forward from past trips. Positives: - Butler service was terrific. Alvaro is our favorite and is always so attentive. This was our first time with Alondra and Ruben. Both were also very good and always quick to respond. Luis handled our in suite dinner and did a great job. Fernando was the check for the in room dinner which was terrific. - Liquor selection for the swim up bars has improved dramatically. Had a decent selection of bourbon and whiskey, which was an opportunity last year. Still could not get these brands in the restaurants, but at least these were available in the swim up bars. -Overall food quality was good. Really the same level as we have come to expect. Portions were a little less than in prior years, but quality hasn't changed. Already booked another stay next year, and hope the property continues to move forward with improvements to the member experience.

Room 3201 is awesome! So mush outdoor space, private pool and great views. Have been coming to this resort for many years and it never disappoints. Airport transportation, the grounds, food, drinks and the best staff anywhere! Service here is the best. Special thanks to David, Yalma, Leydi, Guillermo, and Gerardo.

This was our 2nd time visiting the Eldorado Resort. My family and I were there in 2022 a d stayed at Generations which is the family resort. This time we stayed at Royale (adults only) We had 2 Junior Suites which were pleasant enough. We did not receive the best swrvice, Booking reservations for the restaurant of your choice was quite challenging. We tried multiple times to book with D' Italia and finally got a reservation for the 5 of us to celebrate my daughter's 25th Birthday, only to find out that afternoon the restaurant closed! Concierge was unable to help us with any other accommodations for dinner that night so we had to settle for Chef Market which was less than favorable. We arrived on a Friday morning and fully intended on making all the reservations upon arrival to the resort however our rooms were not ready nor assigned making it impossible to make dinner reservations. Our rooms were ready by 3pm, at which point no availability at the restaurants we wanted. Our day trip to Maroma Beach was amazing and probably the best part of our trip, I highly recommend! Tuesdays are Mexican Fiesta night and that was fabulous. Overall we had a good time, but I do think dinner options should be more accessible.