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El Dorado Seaside Palms, By Karisma

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 14310 reviews

1 / 39

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Official Description

One award-winning resort, divided into two unique experiences – welcome to the AAA Four Diamond El Dorado Seaside Suites. This paradise is divided into two distinct sections, Palms and Infinity, each providing unparalleled experiences in Mexican hospitality. An adults-only oasis in Riviera Maya located at Kantenah Bay, El Dorado Seaside Suites is the perfect balance between tranquil luxury and endless opportunity for adventure. No matter in which section you choose to stay, you'll be able to indulge in all the luxuries of the Gourmet Inclusive® Experience. Impeccable cuisine, unlimited premium drinks, exciting activities, and award-winning service come together to provide an unmatched getaway in luxury. Enjoy access to 10 diverse restaurants, one of the largest spas in the Riviera Maya, beach and pool butlers, personal concierge, and our exclusive open-air sky terrace for weddings.

Amenities

  • Jet ski
  • Diving
  • Squash
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Beach volleyball
  • Bocce
  • Tennis
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Room Prices & Availability

Rooms

1 / 4

Junior Suite Premium Swim Up Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Ocean View Premium Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Studio Presidential

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Luxury Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Beachfront Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Swim Up Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of most recent renovation : 2015
  • Total number of rooms : 380
  • Number of floors (main building) : 6

El Dorado Seaside Palms, By Karisma is booked in hotel categories: Business hotels, Beach hotels, Only adults, Hotels with spa and Sport hotels.

Facilities

Most popular facilities

  • Jet ski
  • Diving
  • Squash
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Beach volleyball
  • Bocce
  • Tennis
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Late Check-out*
  • Wi-fi*
  • Local and international calls
  • Car hire
  • Transfer service*
  • Secure parking
  • Valet parking
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Launderette*
  • Medical service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Shop
  • Garden
  • Terrace
  • Gym
  • Luggage room

Activities

  • Jet ski*
  • Diving*
  • Squash
  • Aerobics
  • Fitness*
  • Basketball
  • Volleyball
  • Beach volleyball
  • Bocce*
  • Tennis*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room
  • Meeting room : 1
  • Projector*
  • Printer*
  • Photocopier
  • Business centre*
  • Audio-visual equipment rental*
  • Fax

Restaurant service

  • Café
  • Bar
  • Restaurant
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • Game room
  • Pub
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
  • Pay movies
  • Alarm clock
  • Ironing set
  • Individually adjustable air conditioning
  • Fan
  • Safe
  • Wake-up service
  • Smoke detector
  • Housekeeping

Meals

  • Breakfast buffet
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive with alcoholic drinks top brands
  • Gluten-free meals
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

14310 reviews

Traveller rating

Excellent
10676
Very good
2316
Average
775
Poor
311
Terrible
236

Rating summary

Sleep Quality4.7
Location4.4
Rooms4.5
Service4.7
Value4.4
Cleanliness4.7

Recent Tripadvisor reviews

sarahc921

Birmingham, West Midlands, England

Amazing hotel

31 May 2025
Entertainment team is amazing here, even though its adults only there is so much to do throught the day and night Jose, Maria, Luis, Angel and Benjamin, luana and andrea are especially great 👍 , resurants are fab here, staff all amazing cant do enough for you x

hannahhD1100FP

 

THE BEST HONEYMOON

31 May 2025
We had the BEST time at El Droado Palms. We had so much fun doing the activities, especially with Angel, Jose, Maria, y Luis. The couldn’t have adked for a better honeymoon trip. We have made memories that will last a lifetime. We would recommend el dorado to anyone. Gracias!!!!

MAKeegan

Glasgow, Scotland

Jose Slays

31 May 2025
The entertainment staff are the best! Jose, Angel, Maria, Benjamin, Luana and Luis have made this holiday so much fun for me and my partner. Their activities are always fun, energetic and varied. They have the best energy and are super friendly. They made our holiday 10/10 and we would not have as much fun without them! Andrea is a brilliant fitness instructor, her Yoga, Step, AquaFit and Dance classes are so much fun and a great addition to our holiday. We loved the activities and hope that other guests enjoy as much as we did.

kieront119

 

Jose for manager.

31 May 2025
Our stay was made truly exceptional thanks to the incredible entertainment and fitness team! Jose, Luis, Angel, Maria, Benjamin, Luana, and Andrea brought so much energy, positivity, and fun to every part of our trip. Whether it was beach games, fitness classes, nightly shows, or just their infectious smiles throughout the resort, they went above and beyond to make sure every guest felt welcome and included. Jose and Luis kept us laughing and moving with fun activities and great music, while Angel and Maria led fantastic fitness sessions that somehow made working out feel like a vacation highlight. Benjamin brought such warmth and charisma to every event, Luana was always enthusiastic and full of spirit, and Andrea’s kindness and professionalism really stood out. This team truly made our vacation unforgettable — thank you for your passion and hard work! We can’t wait to come back!

_annaB26220

 

Beautiful hotel, beautiful people ❤️

30 Apr 2025
The hotel is just perfect. Beautiful hotel, beautiful beaches and beautiful people. The food is so good- the taco man out in the plaza is the best and deserves a visit just for him. A special shoutout to the entertainment team - Luis, Luanda, Benjamin, Angel and Maria. Honestly the most lovely people and so good at what they do (especially Luis❤️)

Tripadvisor Overview

Located in Kantenah Bay Riviera Maya AAA has bestowed El Dorado Seaside Palms with their coveted Four-Diamond award and Forbes.com named it one of the most romantic resorts in the world. A romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked awaya mid coconut palms. On the beach, you will find king-sized four-poster Bali beds, a signature Beachfront Sky Massages with a taste of colonial style, beautiful settings, and full relaxation in paradise, perfect for a romantic celebration. They will nd opportunities to discover one of the largest reefs in the Riviera Maya, archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches, and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.

More Hotel Information

To take into account

  • Only Adults
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return