El Dorado Seaside Suites by Karisma

First time here and we were mind blown. We have traveled to Mexico many times and the food, the staff, the location, rooms, all the amenities were 10/10. Really a hidden gem at this place. We actually stayed at the Palms Side vs the Seaside which didn’t matter because you can enjoy both. We plan on coming back in a few months. Hopefully every year after that because the people here really made the trip. It’s very safe and clean. Loved the Mezcal bar and the ladies making fresh tortillas everyday. I also loved how they have pop ups everywhere of drink stands to go along with whatever theme was going on.

Had a wonderful stay at Seaside Suites! The swim out rooms with ocean view are just breathtaking. It was so nice to relax in your swim out…great pics! Room service food came quickly and was good. Housekeeping did a fantastic job. The entire property is lush and well maintained. Beautiful palm trees everywhere! Pools clean and big and fun. Many pools to choose from depending on your vibe. Seating is plentiful too. Beach on Palms side so pretty and great snorkeling! Saw many 🐟 ! Beach BBQ and Arrifces have delicious food. Quick and fresh and yummy. Breakfast and lunch buffet at Seaside Market delicious and MANY options! Loved the International Night. Well organized and great food. Fire show was amazing! Was NOT impressed with the reservations/sit down night restaurants. Mia Casa (Italian) was not good. Food bland and processed. Skip it. Did not enjoy La Caretta either (Mexican). Overhyped. Stick to the room service, Beach BBQ, Arrifces, buffet. Staff was AMAZING! Everyone so nice and friendly and attentive! Hard working! Drinks were a little watered down and on the cheaper side but still good. Overall this is a wonderful experience and I would go back!!

Dated room, premium junior suite with ocean view. Clean and staff friendly. Food just terrible. Ok if you have no taste or want to just eat burgers and ribs. Never ever been served prosecco in a plastic half pint cup before!!! NOT 4 or 5 STAR. Can't recommend will not return.

After a 10 hour flight and a 90 minute transfer to the hotel me and my husband managed to get off the bus before a lot of others which meant we got through the reception check in pretty quickly Our room was pretty dated and we had a problem with the lights not working properly Also if you plugged anything in the bathroom the sockets sparked which was quite frightening we reported these problems To the reception but they never really got fixed The bed was comfortable so always had a good sleep. if you like a dark room at night take the balcony bulb out otherwise the light shines straight into your room. We overlooked the gardens and it was pretty quiet.sometimes the smell of sewage was very unpleasant when coming in and out of the room. The hotel grounds are beautiful and well looked after There’s a few animals to see and a Couple of cats who have there own little house One was called patch not sure what the ginger one was called We was on the seaside palms side of the hotel which was a lot quieter than the seaside suites Side and our beach was a lot nicer If you want a sun bed be prepared to get up around 6.30 to reserve them as there isn’t enough of them for everyone One thing we didn’t understand is if you reserve a beach bed you also get 2 sun lounges as well We think it should be one or the other as This would make more sense and this would mean more people would get somewhere comfortable to lay The beach got a lot of seaweed but the guys worked so hard every day clearing it up The sea was lovely and warm but had a lot of stones in it take your beach shoes. We was at this hotel around 20 years ago when all of the restaurants were all ala carte Which was amazing if you couldn’t get in at the time you wanted you was given a bleeper which went off when there was a vacant table This time you needed to book into the gourmet Restaurants which was really hard as they were always booked up We only managed to get into them without a reservation on Tuesday and Fridays when everyone was watching the shows Buffet restaurants The food was a bit hit and miss Sometimes really good and other times Awful my husband had chicken one night and it was raw luckily he noticed this before he ate any Gourmet pub the food was really nice we loved the chicken tikka masala The Italian restaurant was great such a beautiful place the food was amazing We managed to eat here 3 times Well worth a visit Breakfast was always nice plenty to choose from. Although we enjoyed our holiday unfortunately for us we won’t be returning it used to be a nice relaxing resort it’s doubled in size and it’s quite noisy now with lots of load people we noticed that certain nationalities get preferential treatments with bookings etc which we didn’t like. We would like to thank Lucira who used to book us into the buffet restaurant she was always very friendly and used to help my husband with his Spanish such a lovely genuine lady Also many thanks to our maid Who kept our room absolutely spotless And decorated it on my husband’s 70th birthday and Valentine’s Day We don’t know how to say her name but The room card is in our photos This is a genuine review based on our visit Hope it helps other people

The resort is great! There aren't as many restaurant/food options compared to most of the luxury resorts we have visited, but everything else makes up for it. If you like to have a chair by the pool and not worry about getting up early to reserve it, it's worth it to pay extra for the "ocean view pool swim out room". Palms side beach is the best and is close enough for a lovely walk in the morning. We were also able to find 4 chairs together later in the afternoon but at 9-10am there are a lot of towels and not a lot of people. After 10am they start enforcing the rules and removing the towels if nobody was there which I really appreciate! Lots of carts coming around regularly. The highlight of the resort is definitely the staff. Everyone is so welcoming and friendly, wanting to know how your trip is going and if they can do anything to help you. Look for Luana and Benjamin on the entertainment team! They really go above and beyond every day to ensure EVERYONE is having a good time. I have been to resorts where the entertainment team will cater more to the younger crowd or big groups but Luana and Benjamin ensure that everyone of all ages is having fun, whether they are in a big group or a couple. They encourage inclusion and fun! Thank you Luana and Benjamin! And thank you to Sergio and Julio at the pool bar, and to all of the cart drivers. We looked forward to seeing you all every day! Please tip the employees, they work hard to make your stay amazing Tips- bring ketchup packets if you like ketchup, it can be hard to find. If you need an ATM and don't mind using pesos for shopping (easy in Playa Del Carmen) use the staff ATM at the gates past the pickleball courts