El Duque

We were really looking forward to this trip, but unfortunately the hotel fell short in several important areas. The beds were horrid. Far too firm and genuinely uncomfortable, and the pillows were flat and basically useless. Despite the cold weather during our stay, the hotel offered no heating or extra blankets, so we were cold for most of the trip. The apartments themselves were large and basic but kept very clean. Towels were changed daily, but the bedsheets weren’t changed once over the entire fortnight. The sunbeds were tired, old, and uncomfortable. The fabric had stretched so much that when you lay down, you sank straight onto the plastic frame. Both pools were extremely cold, making them unusable. The shower was borderline dangerous — the faucet lever was so stiff that it would suddenly snap forward, and my wife was scalded more than once. Food quality was poor and very average at best. Nothing was ever hot, which became frustrating over a two‑week stay. The nightly entertainment was unbelievably loud. It went on for hours despite only 10–20 people sitting at the only open bar. The noise carried throughout the complex and made it difficult to relax or sleep. The staff were genuinely lovely. Friendly, helpful, and one of the few highlights of the stay. Security felt good with passes required to enter and exit the complex. The location is excellent, with shopping centres, a gym, and plenty of great shops and restaurants right on the doorstep. Overall a clean, spacious apartment and kind staff weren’t enough to outweigh the many comfort, safety, and quality issues. With some investment and attention to detail, this place could be much better, but as it stands, we left disappointed.

After reading some not so good reviews, we really enjoyed our stay. We originally booked a studio but was given an apartment looking over the pool beside reception. Rooms are very spacious with plenty of storage in bedroom. Every thing you needed. Door from bedroom and living room opening on to balcony which is nice and big too. Spotlessly clean and rooms cleaned everyday if needed. All staff very friendly and helpful. Entertainment at night was good and catered for everyone. We never ate here so can’t comment. Lovely cafes and restaurants close by. Bus stop at the hotel next door. Short walk to the beach front too. Bonus the twice weekly market just across from hotel. We did think that the noise from the shopping centre adjacent might disturb us but we only heard it faintly and that was when we were sitting on the balcony at night. If I had anything negativity would be the shower over the bath was quite deep to get in and out of and….although there were plenty sunbeds some days towels were on the beds all day and the people who put them there came much later in the day to just take them off. Why ?? The man at reception I think his name was Yass… I’m not good at names. He was really good with everyone, helping when he could

Stayed here in a studio suite in Block A in March. Good kitchen area with everything we needed. Nice size lounge area with doors leading to a large balcony that contained a table and chairs, 2 sunbeds and a parasol with lovely views to one of the pools. Large bedroom with loads of storage VERY comfortable bed and doors out to balcony. Large bathroom that would have been fabulous if the shower wasn’t so awful. Took a long time for hot water to come through and then the shower experience was a mix of scalding hot water or freezing cold, I started to dread shower time as it was so awful. On arrival we found that the shower head was at the bottom of the pole and when pushed up to the appropriate height and fastened… it just slid down again. I spent my first shower on my knees in order to be under the flow. We did report our shower issues but ended up fixing the shower head with flannels and just bracing the hot/cold character building experience. The water is still a little ‘off colour’ in the sink when collected but we didn’t really mind that. The furniture in the apartments is really tired and bits are chipped and broken , all needs replacing but it was fine for our trip. The cleaners are AMAZING … they work non stop, are friendly and polite and they keep the entire complex a rooms spotless. Block A was perfect for us as we were not near the Dukes shopping complex at the back of the hotel which was pretty noisy when the had live acts playing in the bars, we could hear the hotel entertainment but generally our rooms were quiet and in a great position. The pools are spotlessly clean and there were sunbeds a plenty which sadly didn’t stop the awful desperate people who were out early in the morning stepping over the barriers to get their towels on the sunbeds.. alongside the people who were setting up towels and belongings on the canopied beds at 7am but spending 1 hour later in the day actually in the beds… the entitlement never ceases to amaze me. We did bed and breakfast so can only comment on that food. The breakfast was a really good selection from fruit to cooked, was all good but the hot food was tepid at best and the coffee was horrendous and the fruit juice tasted like very weak squash. The waiting staff were excellent and kept the tables clean and fresh. The location of this hotel was perfect for us, we enjoyed walking down to the promenade to find restaurants and go for long morning walks exploring Adeje and it was nice having the shopping centre right behind the hotel which also had a supermarket within h was super convenient for us. I only wouldnt return because I don’t think my stress levels could cope with Tenerife airport ever again, worst experience I’ve ever had and almost missed our plane home.

Stayed here in January for 3 weeks excellent location except all studio rooms overlook the Duke Shop complex where there is live music in the bars every evening. Lovely but not for us much too noisy and no mention on TUI website or their website that this is the case. To be fair they did offer to move us to a one bedroom apartment but it was dark and didn’t get any sun so we did not move. Rooms were clean but a little outdated, lovely pool although a little cold. Did not eat there so cannot comment. Trouble with discoloured hot water the whole time we were there, response was we are updating system and we are aware of it. Not a bad hotel but if you like quiet or an early night do not book a studio room.

This place is a run down dirty, dangerous dive, that’s the best way I can describe. I don’t even know where to start. No positives whatsoever to mention. It needs shutting down, it is a health and safely hazard and the fact that travel agents are still selling this hotel just confirms their need for profit over people’s safety. -contaminated brown/yellow water (which is still the same 2 months later going by the reviews. The hotel tried to fob jet2 off that they were getting boilers fixed ‘at that time’ and jet2 had the audacity to refund us 280 out of a 6300 self catering holiday) -unsafe apartment, everything was old and broken or not for for purpose, the loose ceiling fan is going to have a serious law suit on their hands soon, a piece of wall cladding also came loose and hit my child on the head, a kitchen 40 years old not for for purpose and all male African foreign cleaners that can’t speak or understand one word of English. Staff were rude and unhelpful, left us to drag 6 cases with kids and not one person helped to offer, that was a 10 mins walk too across to the block and up lifts, when Jet2 questioned them apparently they don’t have a ‘bell boy’ sorry but when you see a family struggling with 6 cases and children a 10 min walk it’s good manners to offer assistance. I could go on and on but please do not waste your money on this dump, the pictures are nothing what is advertised and absolutely daylight robbery for what they’re charging.