Elegance Luxury Executive Suites

We were transferred to this hotel as our previous hotel didn’t have our booking or space in any rooms for us and it was the best decision we had the whole trip, from checking in to checking out the experience and service was impeccable, we got greeted at the reception on arrival by a lovely gentlemen and lady, who offered to take our bags to the room, they also offered to book our holiday excursions including quads and boats. On check in we also got greeted by a welcome pastry and drinks. When we got to our room it was outstanding, very modern with a private pool which is kept clean everyday. The food here is incredible and so are the views. Special credits to all the staff especially the lovely gentlemen/barista called ODiseas who kept us entertained every evening and recommended us some lovely drinks and cocktails. We also came to Zante for my boyfriend’s birthday, which in the room we got a complimentary bottle of wine and fruit and nut platters which were a lovely touch to the trip. Couldn’t recommend this place more and definitely will be returning.

My wife and I visited the hotel at the beginning of June. Tucked away on the hill with a breathtaking view of the ocean and mainland Greece in the distance, the hotel gives boutique vibes but an a slightly larger scale which is perfect. From the moment we arrived, we were looked after with friendly and professional care. The front desk went out of their way to ensure we had what we wanted and even assisted us to sort out planned excursions. The room was gorgeous, complimented by a full-length balcony and the indoor jacuzzi. Relaxing by the bar and pool was very peaceful and the service staff were very attentive serving delicious meals and generous portions. I did like that every time we sat down, a waiter brought over water with lemon and ice. I cannot find any fault with our visit or this venue. We are already planning our return visit. Five stars!!

The photos the hotel are using to advertise are VERY old. The hotel is extremely tired and desperately needs a renovation. There were several problems during our stay. • Broken air-conditioning • Broken shower • Low water pressure from the shower • Cold water from the shower • The room safe did not work • Power cut on one day • Complete loss of water supply on one day • Wallpaper peeing off in the room • Poor state of floor covering in corridors and the room • Poor state of skirtings in the room and corridors. • Bulbs needed replacing in the ground-mounted room name things. • Poor state of the decking around the pool. We complained about the air conditioning daily. It was finally fixed on the last night of our stay. Other guests told us their air-conditioning was also not working. This prevented us from sleeping properly, which spoiled the holiday. The shower was replaced after the first night. The low water pressure and cold water was not rectified during our stay. We felt like we couldn’t really wash properly. The room safe had its batteries changed after the first night, this fixed the problem. The general state of the hotel was not that of a 5-star. Most of the areas in the hotel needed refurbishment. The wallpaper, the flooring, the skirting all needed replacing. The names of each room were displayed in a lightbox, in the floor, by each room door; almost all had flickering bulbs in them. The area around the pool was clad in wooden decking, this we clearly very old, many parts were warped and sticking up unevenly, cleating multiple trip hazards. The staff were, however, very friendly and attentive. The food we ordered on our first afternoon there was very nice. On checkout I re raised all the complaints before paying our bill for the extras. I was told that I should pay for the extras and raise a complaint with booking on returning home. I graciously paid for the extras and I’m now complaining.