After a long journey from Hawaii, my friend and I arrived at the hotel around 11:30 pm. We were greeted with welcoming smiles from the front desk crew. We were hungry and tired and to my surprise, late in-room dining service was still available. We ordered only a couple of entrees and it was a portion of too much delicious food. The room patio was a nice place to have dinner. The breakfast at Andong Teras Restaurant was equally delicious, boasting a variety of Balinese cuisine and local fresh fruits. The staff was very attentive and our waiter Dwi smiled at all times. We took the free hotel shuttle to the market center. Agas was our shuttle driver. It was a pleasure to talk to him. Agas was very knowledgeable about the local area and gave us all types of recommendations on where to go and what to do. The Elevate Rooftop Bar was a great place to end the night with cocktails. It is a very relaxing and romantic atmosphere (unfortunately, I was with my best friend, lol). On our last day, we stopped by Andong Teras Restaurant again for a small bite before checking out. Tresna gave us food recommendations and provided awesome service with a smile. Tresna also explained the English translation of his Balinese name, a word that I can easily incorporate into my daily conversation. From the front desk (Tata), the pool staff, Andong Teras Restaurant staff, and the Elevated Rooftop Bar staff, they were all super friendly, attentive, always smiling, and ready to give great service to everyone. I felt safe during my entire stay at the hotel, especially with security at the front gate. Everywhere in the hotel is very clean and well-maintained. I will come back and stay here again next time around. Suksma, Mahalo and Aloha for a great experience.