Pros: -a beautiful hotel, very aesthetic and modern. -room was amazing and spacious too! We went for a sea view and it did not disappoint! -the hotel is always clean and tidy -some of the staff are really kind, happy to help you and nothing is too much. -food is beautiful and lots of choice too. I am quite a picky eater and there was always plenty for me to choose from. -pool bars serve tasty food for lunch -drinks are made very well and tasted lovely (lots of options too) -street food hub is also available for smaller snacks for lunch e.g chips, chicken nuggets etc. they also serve the nicest crepes! Be prepared for the service to not be as good here (explain more further down). -plenty of spaces to sunbathe. You are never short of a sunbed, you can take your pick. There are lots of pools, plus the private beach area (which we loved). -taxis were really easy to book from reception, €15 to old town Rhodes. We were never waiting more than 5 mins for a taxi. -if you’re on all inclusive, the mini fridge is for you to use with no extra charge. These are stocked daily with branded drinks and also plenty of water. -even when you check out, if you have a late flight like we did, ask for a voucher to use for the rest of the day at reception. This allows you to continue using the all inclusive package, even after you’ve checked out (however, some staff were quite rude about this, explain further down). Cons: -some staff don’t seem to have full understanding of how the hotel works, or are just been difficult. For example on our last day, we used the voucher for all inclusive after checking out for 2 drinks. however an older member of staff at the Istrio pool bar didn’t want to serve us as quote ‘we don’t have a room anymore’. Even after giving him the voucher signed from reception, he tried to be difficult again, until I mentioned going up to reception for clarification. He then decided to serve us. -Street food hub: this was not made clear we could use this at the start of our holiday (this is a lunch place shared by the sister hotel, Helea). When we first went it was lovely and service was good. However, when we returned the next day, the place was prettt busy, Michail (I believe he is Helea member of staff) decided to publicly try and humiliate us when getting served. He sat us down asked for our room number (as he did the day before), then told us in front of everyone (whilst smirking) that we cannot be served as this is for the Helea guests only and that we need to leave. When we mentioned he served us the day before, he dismissed this and said he didn’t serve us (straight up lie). We went to reception and clarified we can use this and had no further problems visiting the street food hub (no apology from Michail). -the hotel is so big, it would’ve been helpful to have had someone show us around when we arrived or explained how things work and times things were open and closed at. We spent the first couple of days guessing and trying to get our bearings for basic things such as where the toilets are etc. Overall, I definitely would return to this hotel. It was beautiful and most staff were helpful. Just a few things around communication and other members of staff, that made me give a 4/5 rather than a 5/5.