We as a large family have been coming to this hotel for ten years and always enjoyed our stays… this year it was surpassed, fantastic newly refurbished in all areas. We had issues not with the hotel prior to arrival but moreso with our travel agent booking the incorrect rooms, however the fantastic reservation manager sorted this for us, next time I will be booking direct with the hotel. Rooms: Had 4 swim ups - the room was immaculate and was keep very clean throughout our stay thanks to the excellent cleaning team headed by the lovely housekeeper, very modern room, walk in shower etc, the outside area was more than enough space for each room and was also clean, pool maintenance every evening so you felt safe swimming in the crystal clear water. Outside areas: Immaculate lawns, walkways etc never seen any rubbish, the pathways were always clean must have taken the team some time each day to ensure this and was appreciated. The new sitting areas were really modern with comfortable seating. Pools: Main pool very clean, with plenty of sun loungers in all different styles, pool bar serving drinks also clean and very well run. Splash park, great for a bit of family fun with the water slides, again very clean and the bar serving drinks til 6pm. Restaurant: This has been refurbished and is kept really clean which is a difficult task with the amount of guests, waiting staff very attentive and food replenished regularly, having stayed at this hotel previously you can tell the difference in the quality of the food, always something for everyone, the soups for me was a main highlight, always different and you could tell they were cooked with fresh ingredients and not powder, We never tried the two on site al a cartes as felt that the food in the main restaurant was more than sufficient and tasty. Snack bar was also a bonus if you missed lunch as could get a nice piece of fresh pizza. A few mentions: the lovely receptionist Christina always on hand if anything needed sorting however we had no complains at all throughout our stay, the animation team and their quizzes, the added bonus of a few entertainers, the bingo night!! Omar who runs the shop most days, he is one of the original staff and always makes our holiday. The lovely lady on the evening bar, sorry forgot her name but always smiling and dancing, truly happy in her work and makes a nice sunset punch. All in all this has been an amazing stay and cannot wait to return, thanks to all the team at the aiora for making sure our holiday went well.