Els Pins Resort & Spa

We love it here. We have 2 kids and the staff could have not been nicer. We loved the rooms and the food and the location. The price was great value and everyone from check-in to cleaners to food servers and bar staff were friendly and super helpful. We will be back !!

On the plus side, it’s a nice, modern hotel in a good location. Some of the staff are helpful and friendly. The spa was great too. But there were so many negatives, it was not worth the money or the 4 stars. One of the issues was room cleaning. We left early each morning, put the ‘clean my room’ sign on only to return between 3 and 4pm to find the rooms still not cleaned and towels not replaced. It was disruptive because this was when we wanted to shower and get ready for the evening. On the first day our 4 rooms still had not been cleaned by 4.30pm. I spoke to front desk and when they were dismissive, I emailed management. As a concession, the next day they cleaned our rooms before 2pm but the rest of our stay two of our rooms were not cleaned on 2 of the days because it was so late we needed to shower etc. In their email response they said rooms would be cleaned between 2pm and 4pm but this was not the case. This also meant toilet paper and towels were not replaced. Annoyingly when we’re were leaving this morning, they were chomping at the bit to get in and clean our rooms for the next guests On the subject of toilet rolls, on the day we arrived, we decided to have lunch in the hotel. Three of four toilets were out of toilet paper and there were no hand towels. It looked like the area had not been checked/cleaned for some time. We paid extra for sea views - which were lovely - but the downside was a couple of the rooms were directly over the dining terrace and there was noisy chair scraping, leaf blowers and setting up from around 7am. Although the rooms are bright and modern, the bathrooms are not great. They are just in the room, surrounded by frosted glass. My shower head was not working the entire time, so I had to use the hand held shower and, possibly because of this, the shower repeatedly leaked into the room and flooded the toilet on the other side of the partition. When we booked I specifically requested two of our rooms have twin beds (which are advertised on their website). On checking in, all four rooms were doubles. We requested they separate them and they said they’d do it immediately but it took a couple of hours. When they did so, the beds could only be a few centimeters apart because of the headboard. We were surprised that such a modern hotel didn’t have usb ports for phone charging. Also, for a 4-star we were surprised at the lack of small things you expect in your room nowadays such as face cloths, tissues and q tips. Also, although not the hotel’s fault, we were surprised how difficult it was to get a taxi or uber from the hotel on Friday or Saturday night. One night we waited for over an hour (and even went to a taxi rank 5 minutes away) but nothing showed up. The hotel did try to book taxis but even they couldn’t get anything so we ended up canceling our reservations in San Antonio. We discovered it was better to get a water taxi a few minutes’ walk from hotel (not well advertised by hotel).

Great holiday at Els Pins! Really nice hotel, in a nice position overlooking the sea. We had a side sea view (room 242) which was virtually a full sea view (although it was above a bottle bank/staff entrance so could be a little noisy at busy times, but wasn’t much of a problem). There’s not much negative I can say about the hotel. We were just B&B and breakfast was good, tho could’ve been a little hotter some days! The reception staff were extremely pleasant and helpful. Rooms cleaned daily. Only thing we found odd was on returning to our room after a full day out, the air con had been left on full blast with every single light left turned on - surely not very sustainable and/or environmentally economical? The beds were comfy, however the pillows were really lumpy and uncomfortable. Also, the balcony chairs were very hard plastic and not comfy to sit on for long. Sun beds were plentiful, however we did notice people were reserving them in the morning then going off for half the day, which I find very rude and ignorant as it’s preventing other people from using them! San Antonio Bay is nice and we would definitely return to this hotel.

Clean and decent hotel in a perfect location. Plenty of restaurants around! Lunch at the restaurant was hectic and took a long time for someone to come over to us. Drinks at the poolside not great but nice that they offer this. Stunning views!

Lovely clean hotel, the staff are very friendly and the food is very good. Pool lovely and always beds. It's close to the hipe but far enough away to relax, the ferry boat is just a 5 min walk if you wanna pop over to the more lively side but plenty of restaurants and that around that are less busy and better price and service.. only down side for us was the glass bathrooms tho it is frosted but would still come back.