ette hotel

I was drawn to the boutique style of the hotel and made a reservation and without a doubt exceeded my expectations. The facilities, rooms and service were more than excellent. I recommend it and will return. I loved the hotel.

I stayed at this hotel twice in two months and something horrible happened without the hotel offering any official apology. My mom left something for me in front of my room along with a special souvenir I got at Disney that was very sentimental to me. I was already asleep when it was left in front of my room at 3 am and it was gone the next morning. At first, the hotel said they would check the cameras for us and after they checked they said “no one entered my room.” The Disney bag was left in front of my door NOT in the room. (camera is right outside our room btw) Then, this guy said he collects breakfast orders around 4am and if he sees any bags in the hallway he throws them away because guests often leave their trash outside. He said he might’ve thrown it away but he doesn’t remember. He didn’t apologize but kept questioning why we left stuff outside my room. I WAS ASLEEP and couldnt get it because i don’t sleepwalk. The next day, we asked other hotel staff and they had to check the cameras again to finally confirm my bag was thrown out by that dude. They couldn’t see the first time? Again, no apology, manager wasn’t even at the hotel, and the only thing they keep saying is “if u leave anything out the hall we would think it’s trash.” First, we stayed at this hotel two times and this time had two rooms booked, on different floors. We go back to the hotel late at night everyday and never saw any souvenir bags left outside doors other than food trays. Second, why are they trying to blame me? I was asleep and was going to get it first thing in the morning after I wake up what did they want me to do? It was still there at 3am and gone in the morning. The guy just doesn’t even see what’s in the bag and put it in the trash? Third, the things I got are not purchasable online, only at Epcot. If I want to get my things back, not only do I have to come back to Orlando, buy Disney tickets, buy everything again, but walk to all the countries and wait in line to get signatures for my Epcot passport. This entire time the hotel staffs are avoiding the actual problem, gaslighting me, and not offering any solutions. Not to mention the manager didn’t even show up once to talk to us.

Ette Hotel is elegant and luxurious, especially if you are doing a girls trip! The aesthetic is sophisticated from every angle with close attention to all of the details. It feels like a modern adult oasis. I absolutely love the clean crisp lines and all of the amenities. The hotel sparkles from every angle and the service is stellar. We were in Orlando to celebrate my daughter's birthday and wanted a cozy place to stay. This hotel delivers to all levels of comfort and elegance. The customer service is stellar and Luciano was there with a warm greeting to ensure our room was ready ahead of time and met our expectations. We stayed in the Elegant Queen Room. The decor is contemporary with clean lines and sleek decor. We were very pleased that the atmosphere and chic vibe was very peaceful which was much needed after a fun day. To add a special touch, Hope coordinated with the chef to prepare a delicious cheesecake to wish my daughter a happy birthday, when she found out we were in Orlando to celebrate. Compliments and special thanks to the staff who prepared the dessert and provided the elegant presentation in our room. My daughter was very surprised and the cheesecake was very delicious. We absolutely loved our five star experience, adored our accommodations and plan to return to enjoy the spa and high tea!

It was a very nice hotel for people who want to have a very luxurious experience! The hotel has a Michelin star-restaurant, who served breakfast and dinner, it also has a spa. If you go to Orlando for the parks, this hotel really offers a resting point in your day. We personally thought the hotel was wonderful, but a little too posh for us! But he, if you like to be treated as a king/queen, you will definitely get the best treatment here.