A hotel where dozens of cockroaches (karachans) coming out of a nearby cesspool are not in 4-star standard, but at best a poor one. The dismissive attitude of the receptionists, the unwillingness to exchange the room for another one that does not have a problem with bugs. Maybe every room have such problem? I do not know. I do know that at least a dozen guest rooms have struggled with this. Cockroaches in toilet, in the hallway, in the rooms, on personal items, pillows, or at the entrances to the rooms. We spend at least two hours a day (every day, problems occurred at the beginning of our holidays) checking the room, personal things and killing bugs. There was no real help from the travel agency (polish TUI.pl - I do not recommend their service). The travel agency resident was more interested in ending her job than in actually supporting the situation. The food was average, rooms in poor condition. The animation, attractions in the hotel and the cleanliness of the pool were noteworthy. The staff's condescending attitude and the mere fact that we lived with cockroaches throughout our stay were the most unsettling aspects. I would not recommend this hotel to anyone!