First of all, in the interest of being fair, I love Fairmont properties and stay often. This hotel is not up to Fairmont standards, by any means. My room included airport pick up & return. Was never picked up as the hotel never requested arrival information. All the rooms include free breakfast. It is terrible. Bacon that was only partially cooked. The sourdough & French breads for toasting frequently out. Jams ran out. Fresh berries ran out. When you asked about resupplying was told soon or none left. We had dinner in the pool restaurant once only. It was comprised of very dry BBQ chicken and a steak with no taste. The pool area is old and there is almost no pool service. When you did get service you had to sign with. each drink, in case they never returned. My room was very nice and the view is to die for. Gorgeous! Still, not enough to offset the mediocre food & service. Certainly not anywhere near 4 or 5 star property.