This was our first family holiday abroad, and first all inclusive holiday, and we couldn't have picked a better hotel. There was a large bottle of water in the fridge when wd arrived which was nice and the room was lovely and cool from the air conditioning . Our room was a suite which consisted of a double bed in the bedroom and a small pull out bed and sofa bed in the living area for our two teenage kids. They were perfectly happy and there was plenty of space in the rooms. The living area also had a small table and chairs and a separate dressing room with a hanging rail, bench, shelving and the safe which was great. The balcony was large with a drying rail for swimwear, a table and chairs for two, and a comfy lounger as well. The bathroom was spacious and the shower over the bath had good power and temperature control. All hotel staff were friendly and helpful, the beds were made and floor swept every day by the housekeeping staff, and towels replaced if required. We were able to borrow an iron and ironing board when needed and extra hotel towels for the pool/ beach which was excellent. The hotel food was delicious and the choices were vast, there was always something available for all tastes, including fussy eaters. Each night there was also a themed food option which was really good, we had Spanish, Oriental, Italian, Moroccan and Mexican for this during our stay. The kids especially enjoyed the mocktails and chilled water on tap from the bar and restaurant throughout the day. The grounds of the hotel were maintained beautifully, and the building/ stairways etc. were freshly painted and very clean and tidy at all times. The hotel reception area smelled amazing! The facilities were good, a pool table, two table tennis tables and a sand volley ball pitch were good fun, although we feel a football pitch instead of volley ball would be better as the boys in particular, of all ages, mostly played football next to the volley ball pitch. The main kids club activities for younger children were varied and looked good fun. There was also a board by the restaurant with a timetable of all the activities. The evening entertainment was really good, we had dancing, singing and bingo during our stay. The pool was a good size and was very clean with lots of seating around and on the patio areas. It also had a lovely view at one end of the private beach. The small private beach accessed from the hotel complex is lovely and the main beach at Santa Ponca is great as its only a 10-15 minute walk away, so nice and close. The Santa Ponca beach has paddle boat, sun lounger and jet ski hire, and boat trips for scenic views and dolphin watching. The hotel staff were really helpful with giving directions and information on the buses ( which were also good) , as were the in - situ holiday reps. Overall we would all love to return to this hotel and would happily recommend it to others for a brilliant relaxing family holiday.