We booked this holiday as a last minute break for 10 nights away. The hotel overall is okay, but the staff within the hotel in particular the evening bar let the establishment down massively. The hotel rooms are not sound proof in the main hotel building, so if you’re planning a lie in you won’t be getting one, we could hear people next to us above and below as well as cleaners in the corridors talking late at night middle of the middle & morning , the mattresses aren’t the most comfortable but they are a bed to sleep in. The rooms are fairly outdated and bring your own blanket! The food was average either under or over cooked, there isn’t much a variety in the evenings in particular if you or kids are fussy eaters. The hotel does have very good sized and depth pools which is a huge benefit! The reception staff are welcoming enough, the restaurant and pool bar staff are also pleasant however the evening barmen are awful, they are miserable, slow, and prefer to drink alcohol themselves rather than be serving it! Be prepared to be queuing for 15 mins for 2 small plastic cupped drinks - this includes hot drinks! We were really put off by this and did not use the all inclusive bar, the staff here made us feel unwelcome and were rude at times. On the other hand we cannot recommend the A La Cart bar enough in particular one lovely lady named Eva, she is an absolute assets to the hotel and a start of the show, she puts time and effort as well as passion into her job and has kept us far more entertained than the awful ’entertainment’ in the evening. Alex from the entertainment team, is the only member that we felt puts time a day into his job, we enjoyed his company around the pool and the times he joined us at the A La cart bar. Location of the hotel is average as there isn’t much around but on the other hand the bus stop into the old town is right outside and airport is less than 20 mins drive. There is a car hire company right opposite which is reasonably priced. There is also a shop at front of the hotel ran by Julia - a lovely lady always has a smile on her face. Over all we will not be returning nor recommending the hotel , as if it wasn’t for Eva, Alex & Julia our holiday would have been ruined. I hope that hotel owners take these reviews onboard as this hotel has so much more potential.